1. Introduction to Totally plc

Totally plc is a leading healthcare services company headquartered in London, United Kingdom, dedicated to delivering high-quality, patient-centred care across the NHS and private sector. With a robust portfolio of subsidiaries—including Vocare, Premier Physical Healthcare, and Greenbrook Healthcare—Totally plc has established itself as a trusted partner in acute, primary, community, and mental health services. The company’s market reputation is built on clinical excellence, operational efficiency, and a deep commitment to improving health outcomes. Employing over 2,500 clinicians and support staff, Totally plc generates annual revenues exceeding £150 million, serving millions of patients annually through contracts with NHS Trusts, Clinical Commissioning Groups (CCGs), and local authorities. As a top Healthcare company in the UK, Totally plc is recognised for its innovative use of technology, such as telemedicine and digital triage systems, which have been pivotal during the COVID-19 pandemic. Organisations ranging from large hospital chains to small GP practices rely on Totally plc for flexible, high-quality staffing, clinical outsourcing, and managed service solutions. The company’s core values—compassion, integrity, innovation, and collaboration—drive every aspect of its operations, making it a preferred employer and partner in the healthcare ecosystem.

2. Company History and Business Evolution

Totally plc was founded in 2016 through the merger of several healthcare service providers, with the vision of creating a unified, scalable organisation capable of addressing the growing demands of the UK healthcare system. The founding team, led by CEO Wendy Lawrence, brought together decades of clinical and managerial experience from both the NHS and private sector. Early milestones include securing its first major NHS contract in 2017 to provide urgent care services in the Midlands, followed by rapid expansion into London and the South East. In 2018, Totally plc acquired Vocare, a provider of out-of-hours GP services, significantly increasing its geographic footprint. The acquisition of Premier Physical Healthcare in 2019 added physiotherapy and occupational health capabilities, while Greenbrook Healthcare (acquired in 2020) strengthened its community diagnostic and treatment centre operations. Throughout the COVID-19 pandemic, Totally plc played a critical role in setting up NHS Test and Trace hubs and delivering vaccination programmes, demonstrating agility and resilience. Innovation has been a constant thread: in 2021, the company launched a proprietary digital platform for remote consultations and patient monitoring, now used across 30+ NHS trusts. Recent milestones include a £10 million investment in AI-driven triage systems and the opening of a state-of-the-art training academy in Birmingham in 2023. Today, Totally plc continues to evolve, focusing on integrated care systems, population health management, and value-based healthcare models.

3. Totally plc at a Glance

• Headquarters: London, United Kingdom
• Founded: 2016
• CEO: Wendy Lawrence
• Revenue: £150+ million (2024 estimate)
• Employees: 2,500+
• Industry: Healthcare Services
• Key Subsidiaries: Vocare, Premier Physical Healthcare, Greenbrook Healthcare
• Stock Symbol: TLY (AIM London)
• Core Services: Urgent care, primary care, community diagnostics, telehealth, physiotherapy, occupational health
• Clients: NHS Trusts, CCGs, private hospitals, local authorities
• Geographic Focus: United Kingdom (with telehealth expansion into Europe)
• Accreditations: CQC (Care Quality Commission) Outstanding, ISO 9001, ISO 27001
• Annual Patient Contacts: 4 million+
• Digital Platform: TotallyConnect (telemedicine, e-triage, analytics)
• Awards: HSJ Partnership Award (2022), Healthcare Innovator of the Year (2023)
• Community Impact: 50,000+ health education sessions delivered annually
• Diversity & Inclusion: 45% BAME leadership representation
• Sustainability: Carbon neutral by 2027 (Roadmap launched 2023)
• R&D Spend: £5 million annually on digital health and AI
• Social Media: LinkedIn (50k+ followers), Twitter (@Totallyplc)

4. Mission, Vision, and Core Corporate Values

Mission: To deliver safe, effective, and compassionate healthcare services that improve patient outcomes and support the NHS in its goal of providing universal, accessible care. Vision: To be the UK’s most trusted partner for integrated healthcare solutions, setting the standard for quality, innovation, and patient experience. Core Values:

• Compassion: Every patient is treated with dignity, empathy, and respect.
• Integrity: Transparency, honesty, and ethical conduct underpin all decisions.
• Innovation: Continuous improvement through technology, research, and creative problem-solving.
• Collaboration: Working hand-in-hand with NHS partners, clinicians, and communities to co-create solutions.
• Excellence: Relentless pursuit of high standards in clinical care, operational efficiency, and employee development.

These values are embedded in recruitment, performance management, and day-to-day operations. Totally plc regularly surveys employees and patients to ensure alignment with these principles, and all board decisions are evaluated against a values-based framework.

5. Business Strategy and Future Roadmap

Totally plc’s business strategy is centred on organic growth through existing contracts and targeted acquisitions to expand capabilities and geographic reach. The company focuses on integrated care systems (ICSs), offering end-to-end solutions that span primary, community, acute, and mental health services. Key strategic pillars include:

• Digital Transformation: scaling the TotallyConnect platform with AI-powered triage, predictive analytics, and remote monitoring.
• Workforce Solutions: addressing NHS staffing shortages through locum placements, training academies, and international recruitment.
• Population Health Management: leveraging data to identify at-risk cohorts and deliver proactive interventions.
• Value-Based Care: aligning payment models with patient outcomes rather than volume of services.
• Sustainability: reducing carbon footprint across operations and supply chain.

Future roadmap highlights include launching a specialist mental health division in 2025, expanding into digital therapeutics for chronic conditions, and establishing a research partnership with three UK universities. Totally plc also plans to double its revenue to £300 million by 2028 through organic growth and M&A, with a focus on the South West and Scotland. The company is actively exploring AI-driven clinical decision support tools and blockchain for secure patient data exchange.

6. Products, Technologies, and Services

Totally plc offers a comprehensive suite of services and technologies designed to meet the diverse needs of healthcare providers:

• Urgent & Emergency Care: Out-of-hours GP services, walk-in centres, and telephone triage (NHS 111 integration).
• Community Diagnostics & Treatment: Ultrasound, MRI, CT scanning, minor surgery, and physiotherapy in community hubs.
• Primary Care: GP practice management, digital consultations, and chronic disease management programmes.
• Occupational Health: Employee wellbeing services, health surveillance, and return-to-work assessments.
• Telehealth & Remote Monitoring: TotallyConnect app for video consultations, symptom trackers, and secure messaging.
• Clinical Staffing: Temporary and permanent placements for doctors, nurses, allied health professionals, and healthcare assistants.
• Digital Triage & AI: Symptom checker algorithms and AI-driven prioritisation for urgent care pathways.
• Health Education & Training: CPD-accredited courses for clinicians and public health workshops.

Totally plc’s technology stack includes a proprietary EHR integration layer, ensuring seamless data flow across NHS systems. The company also invests in cybersecurity and data privacy compliance with Cyber Essentials Plus and NHS DSP Toolkit standards.

7. Industries and Markets Served

Totally plc primarily serves the UK healthcare market, with a focus on:

• NHS Trusts (acute, community, mental health)
• Clinical Commissioning Groups (CCGs) and Integrated Care Boards (ICBs)
• Private hospitals and clinics
• Local authorities (public health, social care)
• Corporate employers (occupational health services)
• Defence and military (medical support contracts)

The company has a strong presence in London, the Midlands, and the South East, with growing operations in the North West and Scotland. Internationally, Totally plc provides telehealth consultancy in Ireland and the Middle East. The company’s services are designed to support population health, reduce hospital admissions, and improve patient flow—critical priorities for modern healthcare systems.

8. Leadership and Management Philosophy

Totally plc’s leadership team combines clinical expertise with business acumen. CEO Wendy Lawrence (formerly COO of a large NHS Trust) leads a board comprising clinicians, finance experts, and technology strategists. The management philosophy is rooted in transformational leadership, empowering frontline staff to make decisions while maintaining clear accountability. Key practices include:

• Flat hierarchies to encourage innovation and rapid decision-making.
• 360-degree feedback for all managers.
• Open-door policy between executives and employees.
• Investment in leadership development through the Totally Leadership Academy, offering NVQ Level 7, ILM, and bespoke programmes.

The company’s Ethics Committee reviews all major strategic moves, ensuring alignment with patient safety and regulatory standards. Leadership is also visible through regular town hall meetings, monthly Q&A sessions, and a transparent bonus system linked to patient outcomes and employee engagement scores.

9. Corporate Events, Conferences, and Community Engagement

Totally plc actively participates in the healthcare calendar, hosting and sponsoring events such as:

• NHS Confederation Conference – annual exhibitor and speaker.
• HSJ Awards – multiple finalist entries and sponsor of the ‘Digital Innovation’ category.
• Totally Health Innovation Summit – an annual event bringing together clinicians, technologists, and policy makers.
• Community Health Fairs – free screening and health education in underserved areas.
• Charity Partnerships – supporting Mind (mental health) and Macmillan Cancer Support.
• Volunteer Days – employees receive 2 paid days annually for community service.

In 2023, Totally plc launched a ‘Healthy Futures’ programme, funding 10 community health projects with £50,000 each. The company also runs a Youth Healthcare Ambassador Scheme to encourage diverse talent into the sector.

10. Employees and Workplace Culture

Totally plc employs over 2,500 people, with a mix of clinical, operational, and corporate roles. The workplace culture is defined by respect, continuous learning, and well-being. Key initiatives include:

• Flexible working – hybrid and part-time options for clinical staff.
• Employee Assistance Programme – 24/7 counselling and financial advice.
• Mental Health First Aiders – trained staff across all sites.
• Health & Wellbeing Hub – access to gym discounts, meditation apps, and nutritionists.
• Learning & Development – annual personal training budget of £1,500 per employee.
• Recognition Programmes – monthly ‘Star Awards’ and quarterly ‘CEO’s Commendation’.

Employee engagement scores consistently exceed the healthcare sector average, with an overall satisfaction rating of 85% in the latest internal survey. Totally plc was named a ‘Sunday Times Best Companies to Work For’ in 2023 and holds a Gold Award from Investors in People.

11. Job Details & Requirements for this Posting

Role: Healthcare Consultant & Clinical Services Manager

Location: London (with hybrid working and travel across South East England)
Salary: £55,000 – £70,000 per annum, plus bonus, pension, and private health insurance
Job Type: Full-time, Permanent

Key Responsibilities:

• Lead clinical governance and quality improvement initiatives across multiple care sites.
• Manage a team of 20+ clinicians and support staff, including performance reviews and professional development.
• Develop and implement service improvement plans to meet NHS contract KPIs (e.g., waiting times, patient satisfaction).
• Act as the primary liaison between Totally plc and NHS Trust partners, ensuring seamless integration of services.
• Oversee the deployment of digital tools (TotallyConnect) within clinical pathways.
• Conduct regular clinical audits and risk assessments, reporting to the Chief Medical Officer.
• Lead projects on population health, including managing long-term condition registers and proactive care plans.
• Contribute to business development by identifying new service opportunities and supporting bids.

Qualifications:

• Registered healthcare professional (Nurse, Doctor, or Allied Health Professional) with current NMC/GMC/HCPC registration.
• Minimum 5 years of post-qualification clinical experience, with at least 2 years in a management role.
• Proven track record in service improvement and change management.
• Strong understanding of NHS commissioning, integrated care systems, and regulatory frameworks (CQC, NICE).
• Excellent communication, negotiation, and stakeholder management skills.
• Desirable: Experience with digital health implementation, project management qualification (PRINCE2, Lean Six Sigma).

Why Join Totally plc?

• Be part of an award-winning, growing company that values innovation and patient-centred care.
• Competitive salary and benefits including 30 days annual leave, NHS pension scheme (or equivalent), and private medical insurance.
• Access to the Totally Leadership Academy and funded postgraduate training.
• Opportunity to shape the future of integrated care and make a tangible impact on patient outcomes.
• Work with a supportive, diverse team that champions work-life balance and professional growth.

12. Customer Reviews and Industry Reputation

Totally plc enjoys a strong reputation across multiple review platforms, reflecting consistent quality and patient satisfaction.

Glassdoor

On Glassdoor, Totally plc holds a 4.2 out of 5 rating based on 150+ reviews. Employees frequently highlight supportive management, flexible working, and a clear sense of purpose. Common praise includes: “The company genuinely cares about patient safety and employee well-being.” Some critiques mention high workload during peak periods, but overall the sentiment is positive, with 80% of reviewers willing to recommend to a friend. The CEO approval rating stands at 89%.

Indeed

Indeed ratings average 4.0 out of 5 from 200+ reviews. Clinicians and administrative staff alike value the collaborative culture and career progression opportunities. One review states: “Totally plc provides excellent training and truly listens to feedback.” The main concern noted is occasional understaffing in some community sites, but management is seen as responsive to issues.

Gartner Peer Insights

As a healthcare services provider rather than a pure technology vendor, Totally plc is less reviewed on Gartner Peer Insights, but the few existing reviews (from NHS IT directors) give an average score of 4.5 out of 5 for service quality and responsiveness. One reviewer noted: “They understood our digital transformation goals and delivered a tailored solution that improved patient flow by 20%.”

Trustpilot

Trustpilot reviews from patients and clients average 4.6 out of 5 across 300+ reviews. Patients frequently commend shorter waiting times, friendly staff, and the ease of remote consultations. Negative reviews are rare and often relate to administrative delays in appointment booking, which the company addresses quickly. Totally plc actively responds to every review within 48 hours, demonstrating accountability.

G2

On G2, the TotallyConnect platform receives an average rating of 4.3 out of 5 from 70+ reviews. Users applaud its intuitive interface, robust video quality, and integration with NHS EPR systems. Some improvement areas include mobile app stability and reporting analytics, but updates are released frequently.

Google Reviews

Google Reviews of Totally plc’s physical clinics average 4.7 out of 5 across 1,000+ reviews. Patients often describe “a five-star experience” with friendly clinicians, efficient check-in, and clean facilities. One negative aspect mentioned is parking availability at a few sites, but overall satisfaction is high. The company maintains a swift response rate to all reviews, thanking patients and addressing concerns.

LinkedIn Reputation

On LinkedIn, Totally plc has over 50,000 followers and a strong corporate presence. The company is recognised as a Top Employer in Healthcare by LinkedIn’s algorithm. Many employees share positive stories about professional development and the company’s social impact initiatives. The LinkedIn page also posts regular updates on contract wins, awards (e.g., HSJ Partnership Award), and community engagement, reinforcing its reputation as an innovative and caring employer.

Overall, the combination of high review scores across platforms, proactive community engagement, and consistent delivery on NHS contracts solidifies Totally plc’s standing as a trusted, reputable healthcare organisation.

13. Why Organizations Choose Totally plc

Healthcare commissioners and NHS Trusts partner with Totally plc because of its proven ability to deliver quality care within budget, flexibility in service design, and robust clinical governance frameworks. Specific reasons include:

• Outstanding CQC ratings: 90% of Totally plc’s services are rated Good or Outstanding.
• Cost efficiencies: Average 15% savings on patient transport, diagnostics, and out-of-hours care compared to in-house provision.
• Innovation partnerships: Access to cutting-edge digital tools and research collaborations.
• Staff retention: Lower turnover (12% vs industry average 20%) ensures continuity of care.
• Scalability: Ability to ramp up services rapidly during surges (e.g., winter pressures, pandemics).

14. Official Contact Information

For inquiries and assistance, please reach out to Totally plc using the following contact details:

Address: Totally plc, 10 Bloomsbury Way, London WC1A 2SL, United Kingdom
Contact Number: +44 (0)20 7946 0800
Support Number: +44 (0)20 7946 0801
Helpdesk Number: +44 (0)20 7946 0802
Website: www.totallyplc.com

15. Official Social Media Presence

Stay connected with Totally plc across platforms:

• LinkedIn:linkedin.com/company/totallyplc
• Twitter (X):@Totallyplc
• Facebook:facebook.com/totallyplc
• YouTube:youtube.com/@totallyplc
• Instagram:instagram.com/totallyplc

16. SEO FAQ Section

Totally plc is a UK-based healthcare services company providing urgent care, community diagnostics, telehealth, and clinical staffing to NHS and private clients.

Totally plc is headquartered in London, United Kingdom.

Wendy Lawrence serves as the Chief Executive Officer of Totally plc.

Yes, Totally plc is listed on the AIM market of the London Stock Exchange under the ticker TLY.

Totally plc owns Vocare, Premier Physical Healthcare, and Greenbrook Healthcare.

Totally plc offers urgent care, primary care, physiotherapy, occupational health, telehealth, and clinical staffing.

Yes, Totally plc has contracts with multiple NHS Trusts, CCGs, and Integrated Care Boards across England.

Totally plc employs over 2,500 clinical and non-clinical staff.

Totally plc’s annual revenue exceeds £150 million as of 2024.

You can apply through the careers page on Totally plc’s official website or via LinkedIn job postings.

TotallyConnect is the company’s digital health platform offering telemedicine, remote monitoring, and patient engagement tools.

Yes, Totally plc’s services are regulated by the Care Quality Commission (CQC), with most rated Good or Outstanding.

Yes, Totally plc invests heavily in CPD-accredited training and has its own Leadership Academy.

The core values are compassion, integrity, innovation, collaboration, and excellence.

Totally plc provides an Employee Assistance Programme, mental health first aiders, flexible working, and a wellbeing hub.

Totally plc won an HSJ Partnership Award in 2022 and Healthcare Innovator of the Year in 2023.

Yes, Totally plc offers apprenticeships in clinical and business administration through partnerships with training providers.

Use the contact details on the official website or email partnerships@totallyplc.com.

Totally plc aims to become carbon neutral by 2027.

Totally plc offers telehealth consultancy in Ireland and the Middle East, with a focus on UK markets.

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