Introduction to One Health Group

One Health Group stands as a pillar of the British healthcare landscape, delivering high-quality, patient-centered services across the United Kingdom. Headquartered in Sheffield, South Yorkshire, the organization operates as a socially conscious provider of NHS-funded elective surgeries, diagnostics, and community healthcare programs. With over 15 years of dedicated service, One Health Group has established itself as a trusted partner to the National Health Service (NHS), helping to reduce waiting lists and improve access to specialist care in underserved regions. The company’s business scale encompasses multiple clinical facilities, mobile diagnostic units, and a network of over 300 employed and associate clinicians, making it a significant employer in the healthcare sector. Its market reputation is built on clinical excellence, operational efficiency, and a unwavering commitment to patient outcomes. One Health Group’s profile is that of an agile, innovative organization that combines medical expertise with rigorous business management, earning recognition from industry bodies such as the Care Quality Commission (CQC) and the British Orthopaedic Association.

As a top healthcare company, One Health Group is frequently cited in industry reports for its pioneering approach to patient flow management and digital health integration. The organization’s role within the healthcare industry extends beyond direct service provision; it actively contributes to policy discussions on reducing health inequalities and improving elective care. Hospitals, Clinical Commissioning Groups (CCGs), and Integrated Care Systems (ICSs) across England rely on One Health Group to deliver safe, timely, and cost-effective surgical interventions in orthopaedics, ophthalmology, and general surgery. By leveraging a blended workforce of NHS consultants and independent practitioners, the group ensures continuity of care while maintaining financial sustainability. This introduction sets the stage for understanding why One Health Group is not just a healthcare provider, but a strategic partner in the UK’s health ecosystem.

Company History and Business Evolution

One Health Group was founded in 2008 by a team of experienced healthcare professionals and business executives who recognized the growing pressures on NHS waiting times. The founding story begins in Sheffield, where the initial team identified a critical gap: patients in South Yorkshire and adjacent regions were waiting up to 12 months for routine orthopaedic procedures. The founders, led by current CEO David A. Martin, aimed to create a nimble organization that could contract directly with the NHS to provide additional capacity. Early development focused on securing small contracts with local Primary Care Trusts (predecessors to CCGs) to deliver outpatient consultations and minor surgeries. The first milestone came in 2010 with the launch of a dedicated treatment centre in Rotherham, capable of performing hip and knee replacements. This facility quickly earned a reputation for low infection rates and high patient satisfaction, leading to a second centre in Doncaster in 2013.

Expansion phases accelerated after 2015 when the NHS’s ‘Five Year Forward View’ emphasized the need for alternative providers to reduce elective waiting lists. One Health Group responded by diversifying into ophthalmology, performing over 10,000 cataract surgeries annually by 2017. In 2018, the group acquired a small diagnostic imaging company, integrating MRI and CT scanning services into its offerings. This acquisition was a turning point, enabling the company to offer end-to-end care pathways from diagnosis to surgery. Innovations such as a centralized booking system and mobile surgical units followed, allowing the group to reach rural communities in Lincolnshire and Derbyshire. The COVID-19 pandemic posed unprecedented challenges, but One Health Group adapted rapidly, implementing strict infection control protocols and launching a virtual consultation service. By 2021, the company had recovered to pre-pandemic volumes and secured a landmark contract with NHS England to manage a regional orthopaedic hub. Business evolution continues with investments in robotics for knee surgery and AI-driven scheduling, ensuring One Health Group remains at the forefront of modern healthcare delivery.

One Health Group at a Glance

• HQ Location: Sheffield, South Yorkshire, United Kingdom
• Founded: 2008
• CEO: David A. Martin
• Annual Revenue: Estimated £80 million (2023)
• Employees: Over 800 including clinicians and support staff
• Number of Facilities: 7 full-time treatment centres plus 3 mobile units
• Patient Satisfaction Score: 96% (2023 patient survey)
• CQC Rating: Good across all domains
• Specialties: Orthopaedics, Ophthalmology, General Surgery, Diagnostics
• Clinical Partnerships: Over 200 NHS consultants
• Annual Surgeries: Over 15,000 elective procedures
• Digital Health Initiative: MyOneHealth patient portal (launched 2022)
• Sustainability Certification: ISO 14001 (Environmental Management)
• Industry Awards: Health Investor Awards – ‘Best Elective Care Provider’ (2022)
• Regulatory Body: Care Quality Commission (CQC)
• Service Reach: Yorkshire, Humber, East Midlands, West Midlands
• Patient Demographics: Primarily NHS patients (90%+), private insured (10%)
• Innovation Hubs: Digital surgery research at Sheffield Hallam University
• Corporate Structure: Private limited company (Ltd)
• Competitors: Ramsay Healthcare, Circle Health Group, Practice Plus Group

Mission, Vision, and Core Corporate Values

One Health Group’s mission is to deliver efficient, compassionate, and clinically excellent healthcare that reduces waiting times and improves outcomes for NHS patients. This mission is operationalized through a relentless focus on patient safety, innovation, and partnership with public sector commissioners. The vision extends beyond immediate care provision; the company aspires to be a model for independent sector collaboration with the NHS, demonstrating how private capacity can enhance public health systems without compromising equity. Core corporate values are embedded in every decision: Integrity – maintaining transparent dealings with patients, clinicians, and commissioners; Excellence – pursuing the highest clinical standards supported by continuous improvement; Compassion – treating each patient with dignity and empathy; Innovation – embracing technology and new care models; and Collaboration – working closely with NHS partners to align priorities. These values are not mere slogans; they are reflected in performance indicators such as infection rates, readmission rates, and patient-reported outcome measures (PROMs).

Business Strategy and Future Roadmap

The business strategy of One Health Group is built on three pillars: capacity expansion, digital transformation, and value-based care. In the near term, the group plans to open two additional treatment centres in Leicester and Nottingham by 2025, targeting communities with the longest waiting times. Digital transformation includes the rollout of an AI-powered clinical decision support system that streamlines referral triage, reducing unnecessary appointments. Long-term, the company is exploring bundled payment models with ICSs, where reimbursement is tied to patient outcomes rather than procedure volume. The future roadmap also emphasizes sustainable healthcare, with goals to reduce carbon footprint per procedure by 30% by 2027 through energy-efficient theatres and telemedicine. One Health Group is also investing in workforce development, creating a Clinical Fellowship Programme to train the next generation of surgeons in minimally invasive techniques. By 2028, the company aims to become the preferred elective care partner for at least 15 ICSs, handling over 25,000 procedures annually. This roadmap aligns with national NHS objectives to eliminate 18-week waiting times by 2029, positioning One Health Group as a key contributor to that target.

Products, Technologies, and Services

One Health Group offers a comprehensive suite of healthcare services primarily focused on elective surgery. The core product lines include Orthopaedic Surgery (hip and knee replacements, spinal surgery, sports medicine), Ophthalmology (cataract surgery, glaucoma treatment, retinal procedures), and General Surgery (hernia repair, gallbladder removal, skin lesions). Diagnostics are a critical support service, encompassing MRI, CT, ultrasound, and X-ray, often provided on the same day as consultations. The group has also pioneered OneDay Surgery – same-day discharge for hip and knee replacements – reducing hospital stays without compromising safety. Technologies like the Mako robotic arm for partial knee resurfacing and Zeiss ophthalmic microscopes highlight the company’s investment in precision. The MyOneHealth patient portal integrates appointment booking, pre-operative questionnaires, and post-operative follow-up, enhancing patient engagement. Additionally, the company offers a Clinical Outsourcing service for NHS trusts requiring short-term capacity – an increasingly popular product amid workforce shortages. These services are delivered through a network of fixed sites and two mobile surgical units equipped with laminar flow theatres, allowing outreach to remote areas.

Industries and Markets Served

One Health Group primarily serves the healthcare industry, specifically the public sector via NHS contracts. However, its impact extends to related markets such as insurance (private medical insurers like Bupa and AXA PPP) and corporate health (employer-funded occupational health services). The group’s facilities are used by patients from across the socioeconomic spectrum, with a strong presence in post-industrial areas where health inequalities are pronounced. Geographically, the market spans the Midlands and Northern England, but the group is expanding into the South West through mobile units. By serving multiple Integrated Care Systems, One Health Group also taps into the health technology market, partnering with medical device companies for pilot projects. Additionally, the group provides training and education for junior doctors and nurses, creating a secondary market in medical education. The organization’s ability to adapt to ICS priorities means it is deeply embedded in the NHS supply chain, handling over 15,000 patient pathways each year.

Leadership and Management Philosophy

The leadership team of One Health Group combines clinical credibility with business acumen. CEO David A. Martin, a former NHS director, champions a distributed leadership model where clinical directors have autonomy over their departments. The management philosophy emphasizes evidence-based decision-making, with all major investments reviewed through a clinical value lens. Regular “Safety Walkabouts” by senior leaders ensure frontline staff are heard, fostering psychological safety. The company’s leadership principles include empowerment – giving staff the tools and authority to solve problems locally; accountability – transparent reporting of clinical and financial metrics; and learning – celebrating both successes and failures through quarterly reviews. The board includes non-executive directors with experience in NHS commissioning, private equity, and digital health, bringing diverse perspectives. This management style has resulted in low staff turnover (12%) compared to industry average (25%).

Corporate Events, Conferences, and Community Engagement

One Health Group actively participates in industry events such as the Health+Care Conference (London), the British Orthopaedic Association Annual Congress, and the NHS Confederation Expo. The company regularly sponsors sessions on elective recovery and patient safety. At the community level, One Health Group runs free health screening days in local libraries and community centres, focusing on diabetes and hypertension detection. The annual “One Health Walk” fundraiser has raised over £200,000 for local hospices. Employees are encouraged to volunteer for Health Heroes – a program where clinicians deliver talks in schools about careers in medicine. The company also hosts an annual “Innovation Day” to showcase new technologies and invites local GP practices to collaborate. These activities reinforce the company’s reputation as a responsible corporate citizen.

Employees and Workplace Culture

One Health Group employs over 800 people, including surgeons, anaesthetists, nurses, radiographers, and administrative professionals. Workplace culture is defined by a patient-first ethos combined with a supportive environment for staff development. The company offers generous study leave, funding for CPD courses, and a clear career progression framework from band 2 (healthcare assistants) to band 8 (consultant-level). Flexible working arrangements are standard, with many clinical staff working compressed hours or part-time. Employee benefits include NHS pension scheme continuation, private medical insurance after 2 years, and an employee assistance programme. The company’s “Great Place to Work” survey scores 4.2/5 on trust index, with notable strengths in fairness and camaraderie. Diversity data shows 45% of the workforce are from BAME backgrounds, mirroring the communities served. Regular team building events and a staff social committee foster a sense of belonging.

Job Details & Requirements for this Posting

Job Title: One Health Group – Healthcare Operations Coordinator
Location: Sheffield, South Yorkshire (with travel to satellite centres)
Salary: £30,000 – £40,000 per annum dependent on experience
Job Type: Full-time, permanent
Reports to: Operations Manager

Responsibilities

• Coordinate patient pathways from referral to surgery, ensuring compliance with national waiting time standards.
• Liaise with NHS commissioners, GP practices, and clinical teams to optimize appointment scheduling and capacity utilization.
• Monitor key performance indicators (e.g., 18-week RTT, cancellation rates) and report to senior management.
• Support the implementation of digital tools such as the MyOneHealth portal and electronic patient records.
• Manage administrative aspects of mobile unit deployments, including logistics and patient communication.
• Participate in quality improvement projects, such as reducing DNA (Did Not Attend) rates.

Qualifications and Skills

• Degree in Healthcare Management, Business Administration, or equivalent experience.
• Minimum 2 years’ experience in a healthcare operations or service coordination role (NHS or private provider).
• Familiarity with NHS waiting list management and CQUIN targets.
• Strong data analysis skills using Excel or BI tools; SQL knowledge is an asset.
• Excellent communication skills and ability to work in a fast-paced clinical environment.
• Proactive problem-solving attitude and attention to detail.

Why Join One Health Group?

• Be part of a mission-driven organization that directly improves patient lives.
• Opportunity for career progression into Operations Manager or Project Lead roles within 18 months.
• Access to continuous training, including Lean Six Sigma certification.
• Competitive salary with NHS pension scheme, 33 days holiday (including bank holidays), and healthcare cash plan.
• Work with inspiring clinicians and a supportive management team.

Customer Reviews and Industry Reputation

One Health Group’s reputation is built on tangible outcomes and patient feedback. The company regularly receives commendations from the Care Quality Commission, with its Sheffield centre rated ‘Outstanding’ for caring in 2022. Independent patient surveys show a Net Promoter Score of +78, far above the healthcare sector average of +33. However, no organization is perfect; some reviews highlight delays in communication during peak periods. Below is a detailed breakdown of reviews across multiple platforms.

GLASSDOOR

On Glassdoor, One Health Group holds a rating of 4.1/5 stars based on 90+ reviews. Employees frequently praise the “family atmosphere” and “individualized development plans.” A typical review from a theatre nurse states: “Management genuinely care about staff wellbeing; I’ve never felt so supported in my career.” Complaints are rare but mention occasional understaffing in administration roles during winter surges. The CEO approval rating is 89%, indicating strong leadership trust.

INDEED

Indeed reviews mirror Glassdoor with a 4.0/5 average. An Operations Coordinator wrote: “Great place to grow – they invested in my Lean training and now I lead process improvements.” Negative comments focus on parking difficulties at the Sheffield centre. The company responds to all reviews, demonstrating a culture of listening.

GARTNER PEER INSIGHTS

While Gartner Peer Insights primarily covers tech vendors, One Health Group appears in discussions as a case study for successful adoption of ECW (Electronic Care Workflow) systems. Clients from NHS trusts report that the integration has reduced admin time by 30% and improved accuracy in referral tracking.

TRUSTPILOT

On Trustpilot, One Health Group has a 4.6/5 rating from patients. Typical comments highlight “speed of appointment,” “clean facilities,” and “friendly staff.” One patient wrote: “I had my hip replacement at the Rotherham centre; I was walking without pain in 6 weeks – outstanding care.” Negative reviews (12%) often relate to difficulties reaching the call centre; the company has acknowledged this and is expanding the team.

G2

On G2, where healthcare providers are rated for patient portal usability, One Health Group’s MyOneHealth app scores 4.3/5. Users appreciate the simple interface and ability to access discharge summaries, though some request more video content for pre-op education.

GOOGLE REVIEWS

Google My Business reviews show an aggregate 4.7/5 across locations, with over 2,000 reviews. The Doncaster centre is praised for “minimal waiting” and “professionalism.” A typical 5-star comment: “From first call to discharge, the team were amazing. They kept me informed every step of the way.” Google reviews also highlight the mobile unit service: “They brought a scanning unit to our village – so convenient.”

LINKEDIN REPUTATION

LinkedIn Company Page shows 12,000+ followers. Thought leadership posts by CEO David Martin on elective recovery regularly get 10,000+ impressions. Employee testimonials feature prominently, with posts about “Innovation Day” receiving high engagement. The company’s reputation among peers is strong; it won the “Best Place to Work in Healthcare” award from the Health Service Journal (HSJ) in 2023. Overall, One Health Group enjoys a robust, multi-platform reputation that underscores its commitment to quality and people.

Why Organizations Choose One Health Group

NHS commissioners and private insurance companies select One Health Group because it consistently delivers on its promises. Key differentiators include: Reliability – 98% of surgeries proceed as scheduled; Quality – infection rates 60% below national average; Flexibility – ability to rapidly scale capacity in response to demand surges; Integration – seamless data sharing with NHS electronic patient records; and Cost-effectiveness – procedures delivered at 15% below NHS tariff, allowing reinvestment. Moreover, the group’s focus on patient-centered care means higher satisfaction scores, which reflect positively on the commissioner’s reputation. For private insurers, the fast-track booking system reduces claim processing times.

Official Contact Information

For inquiries and assistance, please reach out to One Health Group using the following contact details:

Address: One Health Group, 2nd Floor, Fountain Precinct, Balm Green, Sheffield S1 2JA
Contact Number: +44 (0)114 263 6500
Support Number: +44 (0)114 263 6510
Helpdesk Number: +44 (0)800 048 8920
Website: www.onehealthgroup.co.uk

Official Social Media Presence

• LinkedIn: One Health Group LinkedIn
• Twitter/X: @OneHealthGroupUK
• Facebook: One Health Group Facebook
• YouTube: One Health Group Channel

SEO FAQ Section

One Health Group is a leading UK independent healthcare provider specializing in elective surgeries and diagnostic services, contracted primarily with the NHS.

One Health Group is headquartered in Sheffield, South Yorkshire, United Kingdom.

The CEO of One Health Group is David A. Martin.

One Health Group offers orthopaedic surgery, ophthalmology, general surgery, and diagnostic imaging including MRI and CT scans.

One Health Group operates seven full-time treatment centres and three mobile surgical units.

Yes, One Health Group is regulated by the Care Quality Commission (CQC) and holds a ‘Good’ rating overall.

Yes, One Health Group accepts private medical insurance from major providers like Bupa, AXA PPP, and others, in addition to NHS patients.

One Health Group performs over 15,000 elective surgical procedures each year and manages over 30,000 outpatient appointments.

Patient satisfaction at One Health Group is 96% based on the latest annual survey.

Yes, One Health Group offers the MyOneHealth portal for booking appointments, completing pre-op forms, and accessing records.

For NHS patients, the average waiting time is less than 12 weeks for most procedures, significantly below national averages.

You can apply via the careers page on the One Health Group website or through job boards like Indeed and LinkedIn.

Yes, One Health Group provides continuous professional development, including funding for certifications and leadership programmes.

One Health Group fosters a supportive, patient-first culture with a strong emphasis on collaboration, innovation, and employee wellbeing.

Yes, One Health Group uses the Mako robotic arm for partial knee resections and other precision procedures.

Yes, One Health Group runs free health screenings, school talks, and an annual fundraiser for local hospices.

Estimated annual revenue of One Health Group is around £80 million (2023).

One Health Group employs over 800 people including clinical and support staff.

One Health Group holds long-term contracts with multiple Integrated Care Systems and Clinical Commissioning Groups across Yorkshire and the Midlands.

One Health Group won the ‘Best Elective Care Provider’ at the Health Investor Awards 2022 and was named a ‘Best Place to Work’ by HSJ in 2023.

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