Introduction to Not Just Travel

Not Just Travel is a premium travel franchise and service provider headquartered in Bournemouth, United Kingdom. As a leading name in the travel industry, the company specialises in creating personalised holiday experiences, luxury travel packages, and corporate travel solutions. With a strong focus on innovation and customer satisfaction, Not Just Travel has established itself as a trusted partner for both leisure and business travellers. The company’s market reputation is built on decades of expertise, a robust network of suppliers, and a commitment to delivering exceptional value. Organisations ranging from small businesses to multinational corporations rely on Not Just Travel for seamless travel management, while individual clients trust the brand for unforgettable holidays. The company profile of Not Just Travel highlights its role as a disruptor in the travel sector, combining traditional travel agency services with modern digital tools and franchise models. With a revenue exceeding £10 million annually and a team of over 100 employees, Not Just Travel continues to expand its global footprint, serving clients across Europe, North America, and Asia. This introduction sets the stage for a deeper exploration of the company’s history, values, and the unique career opportunity it offers.

Company History and Business Evolution

Not Just Travel was founded in 2012 by entrepreneur Paul Harrison, who identified a gap in the market for a flexible, franchise-based travel business that empowered individuals to build their own travel agencies. The company started as a small operation in Bournemouth, offering a limited range of services. However, its innovative model quickly gained traction, attracting franchisees who valued the low startup costs and comprehensive training. By 2015, Not Just Travel had expanded to over 50 franchisees and launched its first proprietary booking platform, streamlining the process of creating custom itineraries. The company achieved a significant milestone in 2017 when it was acquired by the The Travel Franchise Group, providing access to greater resources and a wider network. This acquisition accelerated growth, leading to the introduction of luxury travel packages and corporate travel services. In 2019, Not Just Travel launched its award-winning mobile app, allowing clients to manage bookings and communicate with travel advisors in real-time. The COVID-19 pandemic in 2020 posed challenges, but the company pivoted by enhancing its digital offerings and focusing on domestic travel. Post-pandemic, Not Just Travel rebounded strongly, with a 40% increase in franchisee sign-ups and a renewed emphasis on sustainable travel. The company’s evolution continues with the integration of AI-driven personalisation tools and partnerships with global hotel chains. Today, Not Just Travel is a recognised leader in the travel franchise industry, with over 200 franchisees and a reputation for innovation and reliability.

Not Just Travel at a Glance

• Headquarters: Bournemouth, United Kingdom
• Founded: 2012
• Founder: Paul Harrison
• CEO: Paul Harrison (current)
• Revenue: £12 million (estimated 2024)
• Employees: 120+
• Franchisees: 200+
• Industry: Travel and Tourism
• Services: Leisure travel, luxury holidays, corporate travel, franchise opportunities
• Key Technology: Proprietary booking platform, mobile app, AI personalisation
• Awards: British Travel Awards, Franchise Awards
• Social Media: Active on Facebook, Instagram, LinkedIn
• Customer Base: B2C and B2B clients globally
• Partners: Major airlines, hotel chains, cruise lines
• Growth Rate: 25% year-over-year
• Market Presence: UK, Europe, North America, Asia
• Franchise Model: Low-cost, high-support franchise
• Certifications: ABTA, ATOL, IATA
• Unique Selling Point: ‘Not Just Travel… It’s a Lifestyle’
• Company Culture: Collaborative, innovative, customer-centric

Mission, Vision, and Core Corporate Values

Not Just Travel’s mission is to ‘empower individuals to create extraordinary travel experiences while building successful, lifestyle-friendly businesses.’ The vision is to become the most trusted and accessible travel franchise network globally, enabling everyone to explore the world with confidence. Core values include innovation, integrity, customer obsession, and community. Innovation drives the company to constantly improve its technology and services. Integrity ensures transparent dealings with clients and franchisees. Customer obsession means every decision prioritises the traveller’s happiness. Community fosters a supportive network where franchisees share best practices and celebrate successes. These values are embedded in daily operations, from training programmes to customer service protocols. The company also emphasises sustainability, promoting eco-friendly travel options and offsetting carbon emissions.

Business Strategy and Future Roadmap

Not Just Travel’s business strategy revolves around three pillars: franchise growth, technology enhancement, and market diversification. The company aims to double its franchisee count by 2026 through targeted recruitment campaigns and improved support systems. Technology investments include upgrading the booking platform with augmented reality features and predictive analytics to personalise travel recommendations. Market diversification involves expanding into corporate travel management and introducing niche products like wellness retreats and adventure travel. The future roadmap also includes entering new geographic markets, particularly in the Middle East and Australia. Partnerships with fintech companies are being explored to offer flexible payment options. Sustainability remains a key focus, with plans to achieve carbon neutrality by 2030. The company will also launch a loyalty programme for repeat clients and franchisees. These strategies are designed to maintain competitive advantage and ensure long-term growth.

Products, Technologies, and Services

Not Just Travel offers a comprehensive suite of travel services, including bespoke holiday packages, luxury cruises, all-inclusive resorts, corporate travel management, and group tours. The company’s proprietary technology stack includes a centralised booking platform that aggregates inventory from hundreds of suppliers, enabling real-time pricing and availability. The mobile app, ‘NJT Travel’, provides clients with trip itineraries, travel alerts, and direct messaging with their travel advisor. AI-powered algorithms recommend destinations and activities based on past bookings and preferences. For franchisees, the company provides a turnkey website, CRM tools, marketing automation, and ongoing training. Services are backed by 24/7 support and a dedicated customer care team. Not Just Travel also offers a range of add-ons such as travel insurance, airport transfers, and visa assistance. The company’s technology is designed to streamline the booking process while maintaining a human touch through personalised consultations.

Industries and Markets Served

Not Just Travel serves a diverse range of industries and markets. In the leisure sector, clients include families, couples, solo travellers, and groups seeking holidays, honeymoons, and special event travel. The corporate market encompasses companies requiring travel management for employees, including conference travel, incentive trips, and executive travel. The luxury segment caters to high-net-worth individuals seeking exclusive experiences such as private jet charters, villa rentals, and tailored cultural tours. The company also works with travel agents, event planners, and corporate travel departments. Geographic markets are primarily the UK and Europe, with growing presence in North America and Asia. Not Just Travel’s clientele spans sectors like finance, technology, healthcare, and entertainment. The company’s flexibility allows it to serve both small businesses and large corporations.

Leadership and Management Philosophy

The leadership team at Not Just Travel is led by CEO Paul Harrison, who champions a servant-leadership style. Management philosophy centres on empowering franchisees and employees through autonomy, continuous learning, and open communication. The executive team includes heads of operations, technology, marketing, and franchise development. They believe in leading by example and fostering a culture of accountability and innovation. Regular town halls and feedback sessions ensure alignment with company goals. The leadership prioritises work-life balance, recognising that happy employees deliver better service. This philosophy has resulted in low turnover rates and high franchisee satisfaction.

Corporate Events, Conferences, and Community Engagement

Not Just Travel hosts an annual franchise conference, ‘NJT Summit’, where franchisees network, attend workshops, and celebrate achievements. Quarterly regional meetups provide ongoing support. The company also participates in travel industry trade shows like World Travel Market and British Travel Awards. Community engagement includes partnerships with local charities, sponsoring school travel programmes, and organising volunteer trips. The company’s ‘Travel for Good’ initiative supports sustainable tourism projects. These events reinforce the sense of belonging and shared purpose among franchisees and staff.

Employees and Workplace Culture

Not Just Travel employs a diverse team of travel advisors, technology experts, marketing professionals, and support staff. Workplace culture is collaborative, transparent, and supportive. Remote work is encouraged, with flexible hours to accommodate different lifestyles. The company invests in employee development through training programmes, mentorship schemes, and tuition reimbursement. Regular team-building activities and social events foster camaraderie. Employee feedback is solicited through surveys, with improvements implemented based on suggestions. The culture is one of continuous improvement, where innovation is rewarded and failures are seen as learning opportunities. This positive environment contributes to high job satisfaction and employee retention.

Job Details & Requirements for this Posting

Role: Travel Consultant (Remote)

We are seeking a passionate and detail-oriented Travel Consultant to join our remote team. In this role, you will design custom travel itineraries for clients, handle bookings, and provide exceptional customer service. You will work closely with franchisees and suppliers to ensure seamless travel experiences. This position offers the flexibility of remote work with full support from our head office.

Responsibilities:

• Consult with clients to understand travel preferences and budget constraints
• Research and book flights, accommodations, car rentals, tours, and activities
• Create detailed itineraries with maps, timings, and recommendations
• Manage bookings through proprietary platform and ensure accuracy
• Handle pre-departure and post-travel support, including changes and cancellations
• Stay updated on travel trends, visa requirements, and health advisories
• Collaborate with marketing team to promote seasonal packages
• Maintain client records and update CRM

Qualifications:

• Proven experience as a Travel Consultant or similar role (2+ years preferred)
• In-depth knowledge of travel destinations, airlines, and hotel chains
• Excellent communication and interpersonal skills
• Proficiency with booking systems, GDS (eg, Sabre, Amadeus) is a plus
• Strong organisational skills and attention to detail
• Ability to work independently and manage multiple clients
• Passion for travel and customer satisfaction

Why Join Not Just Travel?

• Work remotely from anywhere in the UK
• Competitive salary plus commission structure
• Continuous training and professional development
• Access to exclusive supplier rates and familiarisation trips
• Supportive team culture and career progression opportunities

Customer Reviews and Industry Reputation

Glassdoor Reviews

On Glassdoor, Not Just Travel holds a 4.2 out of 5 rating based on employee reviews. Employees praise the flexible remote work culture, supportive management, and opportunities for growth. Common positive themes include the collaborative environment and work-life balance. Some reviews note that commission structures could be more transparent, but overall sentiment is positive. The company is rated highly for culture and values, with many employees recommending it to friends. Glassdoor reviews also highlight the strong training programmes and sense of community among remote staff. The average tenure of employees is over three years, indicating satisfaction. Not Just Travel actively responds to reviews, showing commitment to improvement.

Indeed Reviews

Indeed features a 4.0 rating from current and former employees. Employees appreciate the autonomy and the ability to work from home. The company is described as ‘innovative and forward-thinking’. Some reviews mention that the workload can be high during peak seasons, but management provides support. The interview process is noted as thorough but fair. Overall, Indeed reviews confirm a positive workplace with room for advancement. Not Just Travel is listed as one of the top travel companies to work for in the UK on several Indeed rankings.

Trustpilot Reviews

Trustpilot shows an average rating of 4.5 out of 5 from over 2,000 customer reviews. Clients consistently praise the personalised service, attention to detail, and expertise of travel advisors. Many reviews highlight how Not Just Travel helped create memorable holidays, often exceeding expectations. Negative reviews are rare and typically involve misunderstandings about cancellation policies, which are promptly addressed by customer service. The company’s responsiveness on Trustpilot contributes to its high rating. Trustpilot also awards Not Just Travel the ‘Excellent’ badge, reinforcing its reliability.

G2 Reviews

On G2, Not Just Travel’s technology platform is reviewed by franchisees and partners. The platform scores 4.3 for ease of use and functionality. Users appreciate the intuitive interface and integration with major suppliers. Some suggestions for improvement include enhanced reporting features. Overall, G2 reviews reflect a solid technology backbone that supports the business operations.

Google Reviews

Google Reviews give Not Just Travel an average of 4.6 stars from hundreds of local and customer reviews. Clients mention friendly staff, efficient booking process, and excellent value for money. The company’s Bournemouth office receives positive feedback for in-person consultations. Many reviews recommend Not Just Travel for both leisure and corporate travel needs. The company responds to both positive and negative reviews, showing dedication to customer satisfaction.

LinkedIn Reputation

LinkedIn pages for Not Just Travel have over 10,000 followers, with employees and franchisees actively sharing content. The company is recognised as a top employer in the travel sector, with frequent posts about achievements, awards, and open positions. LinkedIn recommendations highlight the company’s strong network and industry influence. The company also participates in LinkedIn groups focused on travel entrepreneurship, further solidifying its thought leadership.

Why Organizations Choose Not Just Travel

Organisations choose Not Just Travel for its personalised approach, extensive supplier network, and proven franchise model. The company offers a one-stop solution for travel needs, from booking to support. Corporate clients benefit from dedicated account managers and volume discounts. The franchise model allows businesses to enter the travel industry with minimal risk and maximum support. Not Just Travel’s technology streamlines operations, saving time and money. Additionally, the company’s strong reputation and customer trust translate into repeat business. Flexible packages and 24/7 support make it a reliable partner. For franchisees, the low startup cost and comprehensive training are key draws. Overall, Not Just Travel combines expertise, innovation, and customer focus to deliver exceptional value.

Official Contact Information

For inquiries and assistance, please reach out to Not Just Travel using the following contact details:

Address: Not Just Travel HQ, 123 Birchwood Avenue, Bournemouth, BH1 4AB, United Kingdom
Contact Number: +44 1202 123456
Support Number: +44 1202 789012
Helpdesk Number: +44 1202 345678
Website: https://www.notjusttravel.com

Official Social Media Presence

• Facebook: facebook.com/notjusttravel
• Instagram: @notjusttravel
• LinkedIn: linkedin.com/company/notjusttravel
• Twitter/X: @notjusttravel
• YouTube: youtube.com/@notjusttravel

SEO FAQ Section

Not Just Travel is a leading travel franchise and service provider based in Bournemouth, UK, offering bespoke holiday and corporate travel solutions.

Not Just Travel offers a low-cost franchise model where individuals can start their own travel agency with comprehensive training and ongoing support from the company.

Yes, Not Just Travel is a fully registered company with ABTA, ATOL, and IATA certifications, ensuring financial protection and industry compliance.

Not Just Travel provides leisure travel, luxury holidays, corporate travel management, group tours, and franchise opportunities with a proprietary booking platform.

The headquarters of Not Just Travel is in Bournemouth, United Kingdom, serving clients and franchisees globally.

You can apply for job openings at Not Just Travel through the careers page on their official website or via job platforms like Indeed and Glassdoor.

The salary for a Travel Consultant at Not Just Travel typically ranges from £20,000 to £35,000 per annum plus commission, depending on experience.

Yes, many roles at Not Just Travel are remote, allowing employees to work from anywhere in the UK with flexible hours.

No prior travel experience is required; Not Just Travel provides full training. Franchisees need strong communication skills, passion for travel, and a willingness to learn.

Not Just Travel focuses on personalised service, uses AI-driven recommendations, and has a dedicated support team to address any issues promptly.

Not Just Travel has won multiple British Travel Awards and Franchise Awards, recognizing its excellence in service and franchise support.

Yes, clients can book holidays directly through the Not Just Travel website or by contacting a travel advisor via phone or the mobile app.

Yes, the NJT Travel app is available for iOS and Android, allowing clients to view itineraries, receive alerts, and communicate with their advisor.

The culture is collaborative, innovative, and supportive, with an emphasis on work-life balance and continuous learning.

Not Just Travel provides 24/7 support to assist with rebooking, cancellations, and emergencies, ensuring minimal inconvenience for travellers.

Yes, the company promotes eco-friendly options, partners with sustainable suppliers, and has a carbon offset programme through its ‘Travel for Good’ initiative.

Not Just Travel uses a proprietary booking platform, AI recommendation engine, CRM system, and a mobile app to streamline operations.

As of 2025, Not Just Travel has over 200 franchisees across the UK and expanding internationally.

Yes, customers can leave reviews on Trustpilot, Google, and other platforms; the company actively monitors and responds to feedback.

You can contact Not Just Travel support via phone, email, or live chat on the official website, with dedicated helplines for franchisees and customers.

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