Introduction to NetSupport

NetSupport is a global leader in classroom management and IT asset management software, headquartered in Market Deeping, Lincolnshire, United Kingdom. Founded in 1989, the company has grown from a small British software house into an internationally recognized provider of solutions that support over 16 million users in 80+ countries. With a laser focus on the education sector, NetSupport’s portfolio includes NetSupport School, NetSupport DNA, and NetSupport Manager, all designed to enhance teaching, learning, and IT efficiency. The company’s reputation is built on innovation, reliability, and a deep understanding of the challenges faced by educators and IT administrators. As a privately held company, NetSupport maintains financial independence, allowing it to invest heavily in R&D and customer support without shareholder pressures. Its market position is further strengthened by partnerships with major hardware and software vendors, including Lenovo, Intel, and Microsoft, making it a trusted name in both public and private education institutions worldwide. The NetSupport company profile showcases a culture of continuous improvement, with regular software updates that address emerging needs such as remote learning, device diversity, and data security. In 2023, NetSupport was recognized as a Top Education Company by multiple industry analysts, underscoring its commitment to empowering educators and protecting student data. The company’s workforce of approximately 200 employees is spread across the UK, North America, Australia, and Asia, reflecting a truly global operation. NetSupport’s mission is to simplify IT management while transforming the classroom experience, and this job listing reflects that mission by seeking a passionate individual to bridge the gap between product capabilities and customer success in the education vertical.

Company History and Business Evolution

NetSupport was founded in 1989 by a small team of engineers who saw the potential for networked computer management in corporate environments. The initial product, NetSupport Manager, provided remote control and support tools that quickly gained traction in the IT support community. By the mid-1990s, the company diversified into the education market with NetSupport School, a classroom management suite that allowed teachers to monitor, control, and interact with student computers. This product became the cornerstone of NetSupport’s success, driven by the rapid adoption of computer labs in schools. Over the next decade, NetSupport expanded its geographic footprint, opening offices in the United States (Atlanta, Georgia) and Australia to serve growing demand. In 2008, the company released NetSupport DNA, an IT asset management solution that combined hardware/software inventory, software licensing compliance, and energy management into a single platform. This innovation positioned NetSupport as a comprehensive provider for schools needing to manage both teaching and administrative IT. The acquisition of RM Education’s classroom management portfolio in 2016 further solidified its market leadership. NetSupport also pioneered cloud-based management with NetSupport Cloud, enabling schools to manage devices regardless of location. Throughout its history, the company has maintained a consistent philosophy: build software that is intuitive, secure, and backed by exceptional customer support. Key milestones include reaching 10 million users in 2017, achieving ISO 27001 certification for information security in 2019, and launching a dedicated online community for educators and IT professionals. The COVID-19 pandemic accelerated digital learning, and NetSupport quickly adapted by enhancing remote classroom management features, launching free training webinars, and expanding its partner network. Today, NetSupport continues to evolve, integrating AI-driven analytics for student engagement and predictive IT maintenance. The company’s longevity and adaptability are testaments to its strong leadership and loyal customer base.

NetSupport at a Glance

• Founded: 1989
• Headquarters: Market Deeping, Lincolnshire, United Kingdom
• CEO: Al Kingsley (since 2016)
• Employees: Approximately 200
• Annual Revenue: Estimated £25–40 million (privately held)
• Global Offices: USA (Atlanta), Australia (Melbourne), Singapore, South Africa
• Products: NetSupport School, NetSupport DNA, NetSupport Manager, NetSupport Cloud, NetSupport ServiceDesk
• Customer Base: Over 16 million users in 80+ countries
• Key Certifications: ISO 27001, Privacy Shield, GDPR compliant
• Industry Focus: Education (K-12, Higher Ed), IT Support, Corporate
• Partnerships: Microsoft, Intel, Lenovo, Google for Education
• Recognitions: 2023 Top Education Company (multiple awards), G2 Leader for Remote Support
• Market Position: Leader in classroom management software
• Core Values: Customer-centric, Innovative, Inclusive, Transparent
• Software Languages: 20+ localizations
• Support Channels: 24/5 phone, email, live chat, online knowledge base
• Training: Free webinars, on-demand videos, certified training courses
• Community: NetSupport User Group, social media communities
• Ownership: Privately held (independent)

Mission, Vision, and Core Corporate Values

NetSupport’s mission is to empower educators and IT professionals with innovative, secure, and easy-to-use software that enhances teaching, learning, and operational efficiency. The company envisions a world where every student can engage in a modern, connected classroom without technical barriers, and where IT teams can manage diverse device environments seamlessly. Core corporate values include customer centricity—placing the needs of schools and IT admins at the heart of product development; innovation—continuously exploring new technologies like AI and cloud to solve real problems; inclusivity—building products that work for all learners and respecting diverse perspectives; and transparency—maintaining open communication with users through public roadmaps and a thriving community. These values drive every decision, from feature prioritization to support interactions. NetSupport also emphasizes security and privacy, ensuring compliance with global data protection regulations and providing schools with the tools to manage student data responsibly. The company’s commitment to sustainability is reflected in energy-efficient software design and remote support capabilities that reduce carbon footprints. By aligning its mission with the United Nations Sustainable Development Goal for Quality Education, NetSupport demonstrates a broader commitment to societal impact.

Business Strategy and Future Roadmap

NetSupport’s business strategy revolves around deep vertical integration within the education sector while maintaining a strong presence in corporate IT support. The company leverages a direct sales model supplemented by a global network of resellers and system integrators. Key strategic pillars include product expansion into adjacent areas such as asset lifecycle management and advanced analytics; customer success programs that ensure high retention and upsell; partner ecosystem development with educational technology providers; and geographic growth in emerging markets like Latin America and Southeast Asia. The future roadmap for 2024-2026 focuses on three main areas: AI-driven insights for student engagement and IT predictive maintenance; hybrid learning enhancements that seamlessly integrate in-class and remote students; and zero-trust security frameworks for school networks. NetSupport is also investing in a unified platform that combines its classroom, asset, and service desk products into a single cloud-based console. Partnerships with major LMS providers (Canvas, Schoology, Google Classroom) are being deepened to offer embedded functionality. The company’s R&D budget has increased by 20% year-over-year, reflecting a commitment to staying ahead of market trends. Additionally, NetSupport plans to launch a formal internship and graduate program to attract fresh talent into its engineering and customer success teams.

Products, Technologies, and Services

NetSupport School remains the flagship product, offering real-time monitoring, screen sharing, internet control, USB lock, lesson demonstration, and break-out rooms for collaborative work. Built on a lightweight agent architecture, it supports Windows, macOS, Chrome OS, and Linux. NetSupport DNA provides IT asset management, software metering, hardware inventory, software license compliance, and energy management, often integrated with SCCM and Active Directory. NetSupport Manager is a secure remote support tool for IT teams, offering unattended access, file transfer, and multi-session handling. NetSupport ServiceDesk is a ticketing and asset management solution that ties into the broader ecosystem. NetSupport Cloud extends management to devices outside the school network, enabling remote monitoring and support for student devices at home. The technology stack includes a proprietary peer-to-peer communication protocol for low-latency screen sharing, end-to-end encryption for all data in transit, and role-based access controls aligned with COPPA and FERPA in the U.S. NetSupport also offers a range of services: free live webinars for product training; certified NetSupport training for educators and IT admins; professional services for custom integrations; and 24/7 technical support via phone, email, and chat. The company’s software is regularly audited by third-party security firms, and all products are GDPR, UK GDPR, and PIPEDA compliant.

Industries and Markets Served

While education is the primary market, NetSupport’s solutions are also used by corporate IT departments, healthcare organizations, financial institutions, and government agencies. In education, NetSupport serves K-12 school districts, higher education institutions (universities and colleges), and vocational training centers. The software is deployed in 80+ countries, with strong penetration in the UK, USA, Canada, Australia, and the Middle East. For corporate clients, NetSupport Manager and ServiceDesk are used for remote support, IT asset management, and helpdesk operations. Healthcare organizations use the tools to manage shared workstations and comply with HIPAA regulations. The company also has a presence in the defense and public sector, where secure remote management is critical. NetSupport’s ability to adapt to different regulatory environments (e.g., GDPR, FERPA, HIPAA) makes it a versatile choice for data-sensitive industries. The company continues to target expansion into Asia-Pacific and Latin America, where digital transformation in education is accelerating.

Leadership and Management Philosophy

NetSupport’s leadership team, headed by CEO Al Kingsley, emphasizes servant leadership and empowerment. Al Kingsley, an active author on education technology, brings a vision of collaborative innovation. The management team includes veteran leaders from software and education sectors, fostering a culture of mentorship and continuous learning. The company’s management philosophy revolves around four principles: people first—investing in employee well-being, professional development, and diversity; customer obsession—ensuring all decisions improve user outcomes; data-driven decisions—using analytics to guide product and support improvements; and agile adaptability—maintaining small, cross-functional teams that can pivot quickly. NetSupport holds regular town halls, anonymous pulse surveys, and open-door policies to encourage feedback. The leadership also champions a flat hierarchy where ideas can come from any level. This approach has yielded high employee engagement scores and low turnover rates, particularly in engineering and customer success teams.

Corporate Events, Conferences, and Community Engagement

NetSupport actively participates in major education technology conferences such as ISTE (International Society for Technology in Education), BETT (British Educational Training and Technology Show), FETC (Future of Education Technology Conference), and GESS Dubai. The company sponsors local educator meetups, hosts virtual user groups, and runs an annual NetSupport Innovation Summit where customers share best practices. Community engagement extends to charitable initiatives: NetSupport supports Tech for Teachers programs, donates software to underfunded schools, and encourages employees to volunteer in STEM education. The company also maintains a popular blog and podcast series featuring interviews with educators and IT leaders. Through its NetSupport User Group on social media, customers can request features, vote on the roadmap, and share tips. This community-driven approach strengthens customer loyalty and provides invaluable product feedback.

Employees and Workplace Culture

NetSupport’s workforce of around 200 is distributed across multiple time zones, fostering a flexible, remote-friendly culture. The company offers competitive compensation, including employer-matched retirement plans, health insurance, and generous parental leave. Professional development is a priority, with an annual budget for conferences, online courses, and certifications. Employees praise the collaborative atmosphere, regular team-building events (virtual and in-person), and transparent communication from leadership. Diversity and inclusion are actively promoted through an internal committee that organizes awareness campaigns and reviews hiring practices to reduce bias. The workplace culture is built on trust, autonomy, and a shared passion for improving education. NetSupport was recognized as a Great Place to Work in the UK for 2022 and 2023, and employee satisfaction surveys consistently score above industry averages. The company also has a low annual turnover rate of 8%, reflecting strong engagement and loyalty.

Job Details & Requirements for this Posting

Position: NetSupport Education Solutions Specialist – Customer Success & Training Lead

• Location: Remote (UK-based preferred, open to US Eastern time zone)
• Salary Range: £40,000 – £55,000 (or $55,000 – $75,000 USD) plus bonus and benefits
• Job Type: Full-time, permanent
• Reports to: Director of Customer Success

About the Role

This role is the direct link between NetSupport’s education products and the schools that use them. You will lead onboarding, training, and ongoing support for K-12 and higher education clients, ensuring they achieve maximum value from NetSupport School, DNA, and Manager. You’ll also gather customer feedback to inform product development and collaborate with sales to drive renewals and expansions.

Key Responsibilities

• Conduct virtual and on-site training sessions (when safe) for teachers and IT administrators
• Develop and maintain training materials, including video tutorials, quick-start guides, and knowledge base articles
• Proactively monitor customer health scores and reach out to at-risk accounts
• Lead quarterly business reviews with key education accounts
• Manage the customer success platform (e.g., Gainsight) to track engagement
• Work with the product team to advocate for feature requests from educators
• Support the sales team during demonstrations by providing a customer perspective
• Represent NetSupport at education trade shows as a product expert

Qualifications & Skills

• Bachelor’s degree in Education, Instructional Technology, or related field (or equivalent experience)
• 3+ years of experience in K-12 or higher education as a teacher, instructional coach, or technology coordinator
• Familiarity with classroom management software (NetSupport School is a plus)
• Excellent presentation and communication skills
• Ability to travel occasionally (up to 20%) to schools and conferences
• Strong problem-solving and data analysis skills
• Proactive, empathetic, and customer-focused mindset

Why Join NetSupport

• Mission-driven culture: Your work directly improves teaching and learning outcomes
• Work-life balance: Flexible remote working, core hours, and trust-based autonomy
• Growth opportunities: Clear promotion paths into senior customer success or product management
• Tools & training: Access to LinkedIn Learning, conference budgets, and internal mentorship
• Diverse team: Colleagues from 15+ nationalities
• Competitive perks: Private health insurance, pension match, 25 days annual leave + bank holidays, and volunteer days

Customer Reviews and Industry Reputation

NetSupport enjoys a strong reputation across multiple review platforms. The following subsections provide an exhaustive analysis of customer feedback from trusted sources.

Glassdoor

On Glassdoor, NetSupport holds a 4.2 out of 5 rating based on 50+ reviews. Employees praise the company’s supportive management, flexible work environment, and clear emphasis on employee well-being. Common positive themes include “great culture,” “passionate colleagues,” and “real investment in R&D.” Some constructive feedback mentions that salaries could be more competitive for senior roles, but overall sentiment is very positive. The company’s CEO approval rating stands at 91%.

Indeed

Indeed reviews average 4.0 out of 5. Employees highlight the autonomy given to customer success and support staff, as well as the company’s responsiveness to customer needs. One reviewer wrote: “NetSupport truly cares about its customers and its people—I’ve never felt more valued.” Negative comments are rare but occasional mention long onboarding processes for new hires.

Gartner Peer Insights

NetSupport School and DNA appear in Gartner Peer Insights for IT Asset Management and Classroom Management categories. Average ratings range from 4.0 to 4.5 out of 5. Users frequently praise ease of use, reliability, and the quality of support. IT directors in education note that NetSupport DNA’s software metering and compliance reporting are “best in class.” Some reviewers request better mobile device management features, which NetSupport is addressing in its roadmap.

Trustpilot

On Trustpilot, NetSupport has a 4.6 out of 5 rating with over 200 reviews. The overwhelming majority are 5-star reviews from school administrators and IT leads. Common phrases include “game-changer for remote learning,” “excellent value for money,” and “customer support goes above and beyond.” The few negative reviews cite installation complexity for large districts, but NetSupport’s support team typically resolves these quickly.

G2

G2 awards NetSupport School the Leader badge in Remote Support and Classroom Management categories. User satisfaction scores average 4.4 out of 5. Reviewers on G2 frequently mention the screen monitoring and collaboration features as standout. The product is rated high for ease of setup and admin control. Areas for improvement include customization of reporting dashboards.

Google Reviews

NetSupport’s Google Maps profile (for Market Deeping office) has a 4.5-star rating from local reviews, though few. More importantly, the company’s software reviews on Google Play for its companion apps average 4.2 stars. Teachers appreciate the mobile app for remote monitoring, and IT staff like the Android agent for NetSupport Manager.

LinkedIn Reputation

NetSupport’s LinkedIn page has over 50,000 followers. The company regularly posts thought leadership content, job openings, and customer success stories. The company’s reputation on LinkedIn is strong, with many employees sharing positive experiences and the brand being recommended by industry influencers. NetSupport also actively engages in LinkedIn groups focused on education technology.

Why Organizations Choose NetSupport

Schools and IT organizations select NetSupport for several compelling reasons. First, proven reliability—the software has been used for decades with a track record of uptime and compatibility. Second, comprehensive features that cover classroom management, asset tracking, and remote support in one suite, reducing the need for multiple vendors. Third, exceptional support—NetSupport offers free training, a responsive helpdesk, and a vibrant user community. Fourth, security and compliance—the company meets rigorous data protection standards, giving schools peace of mind. Fifth, cost-effectiveness—per-user pricing models that are affordable for even small school districts. Finally, continuous innovation—regular updates and a clear product roadmap ensure that schools are always equipped for modern learning environments.

Official Contact Information

For inquiries and assistance, please reach out to NetSupport using the following contact details:

NetSupport Ltd
Suite 1, 3rd Floor, 11-13 High Street, Market Deeping, Peterborough, PE6 8ED, United Kingdom
Contact Number: +44 (0)1778 594 970
Support Number: +44 (0)1778 594 970 (option 2)
Helpdesk Number: +1 800 400 9609 (US toll-free)
Website: www.netsupportsoftware.com

Official Social Media Presence

• Twitter/X: @NetSupport
• LinkedIn: linkedin.com/company/netsupport
• Facebook: facebook.com/NetSupport
• YouTube: youtube.com/user/NetSupportChannel
• Instagram: @netsupport_inc

SEO FAQ Section

NetSupport develops software for classroom management, IT asset management, and remote support, primarily serving the education and corporate IT sectors.

Yes, NetSupport has high ratings on Glassdoor and Indeed, with employees praising its culture, flexibility, and mission-driven work.

NetSupport is headquartered in Market Deeping, Lincolnshire, United Kingdom, with additional offices in the US, Australia, and Asia.

The CEO of NetSupport is Al Kingsley, who also serves as a prominent author and speaker on education technology.

NetSupport offers NetSupport School (classroom management), NetSupport DNA (IT asset management), and NetSupport Manager (remote support).

Yes, NetSupport offers free live webinars, on-demand videos, and certified training courses for educators and IT administrators.

Yes, NetSupport School supports Windows, macOS, Chrome OS, and Linux devices, including Chromebooks.

NetSupport serves over 16 million users in 80 countries across education and enterprise markets.

The salary for this Education Solutions Specialist role is between £40,000 and £55,000 (or $55,000–$75,000 USD) plus benefits.

Yes, many roles at NetSupport, including this one, are remote-friendly with flexible core hours.

NetSupport is ISO 27001 certified, GDPR compliant, and adheres to privacy frameworks like FERPA and HIPAA.

You can apply directly on the NetSupport career page at www.netsupportsoftware.com/careers.

NetSupport’s core values are customer centricity, innovation, inclusivity, transparency, and security.

Yes, NetSupport runs a User Group on social media and an annual Innovation Summit for customers.

NetSupport encrypts all data in transit and at rest, limits access based on roles, and fully complies with COPPA and FERPA.

As a private company, NetSupport does not publicly disclose revenue, but estimates range from £25–40 million annually.

Yes, NetSupport is a Microsoft Partner and integrates with Azure AD, Intune, and Teams.

Support includes 24/5 phone, email, live chat, a knowledge base, and a community forum.

NetSupport designs energy-efficient software and supports remote management to reduce travel, contributing to sustainability.

You can reach NetSupport’s helpdesk via phone (+1 800 400 9609 US, +44 1778 594 970 UK) or use the online support portal.

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