1. Introduction to easyJet Holidays
easyJet Holidays is a premier package holiday provider headquartered in Luton, Bedfordshire, United Kingdom, operating under the umbrella of easyJet PLC. As a dynamic division of one of Europe’s largest low-cost airlines, the company has rapidly established itself as a trusted name in the travel industry, offering curated holiday bundles that combine flights, hotels, transfers, and extras. With a focus on affordability, flexibility, and customer satisfaction, easyJet Holidays caters to millions of leisure travellers seeking stress‑free getaways to sun‑drenched destinations, city breaks, and cultural hotspots. The company’s robust digital platform, coupled with its integration with easyJet’s extensive route network, allows it to deliver seamless booking experiences and competitive pricing. Recognised for its innovation in the package holiday sector, easyJet Holidays has garnered strong market reputation through transparent pricing, ATOL protection, and a commitment to sustainable tourism. Organisations ranging from travel agencies to corporate event planners rely on easyJet Holidays for reliable bulk bookings and tailored group travel solutions. With a workforce of over 500 dedicated professionals across sales, operations, and customer service, the company continues to expand its footprint in key European markets. Its reputation as a top travel employer is reinforced by investments in employee training, digital tools, and customer‑centric policies.
2. Company History and Business Evolution
easyJet Holidays was relaunched in November 2019 after a decade‑long hiatus, leveraging the strong brand equity of easyJet. The original easyJet Holidays operated in the early 2000s but was discontinued to focus on the core airline business. The return aimed to capture the growing demand for online package holidays, where customers seek seamless booking of flights and accommodation in one transaction. Leveraging easyJet’s vast route network of over 150 airports across 35 countries, the new entity quickly built relationships with thousands of hotels and transfer providers. The launch was supported by a multi‑million‑pound marketing campaign and the appointment of Garry Wilson as CEO, a veteran with deep experience in the travel industry (formerly of TUI and Hostelworld). Key milestones include the introduction of a loyalty programme, expansion into long‑haul destinations like Egypt and Cape Verde, and the integration of ‘flexible cancellation’ policies post‑COVID. In 2021, easyJet Holidays reported record booking volumes as travel rebounded, and the brand continued to innovate with ‘Book with Confidence’ guarantees. Acquisitions have been modest, but partnerships with hotel chains and local DMCs have strengthened its offering. The company has also invested in AI‑driven personalisation and dynamic packaging technology, enabling real‑time pricing and tailored holiday suggestions. This evolution from a simple flight‑plus‑hotel aggregator to a full‑service holiday platform has solidified its place among the top UK travel companies, with a consistent focus on value and reliability.
3. easyJet Holidays at a Glance
- Headquarters: Luton, Bedfordshire, United Kingdom
- Founded: Relaunched in 2019 (original 1996)
- CEO: Garry Wilson
- Parent Company: easyJet PLC (LSE: EZJ)
- Industry: Travel & Tourism – Package Holidays
- Annual Revenue: Estimated £1.2 billion (2023)
- Employees: ~600 (including contractors)
- Customers Served: Over 5 million bookings annually
- Destinations: 150+ across Europe, North Africa & Middle East
- Key Product: Dynamic package holidays (flight + hotel + transfers)
- ATOL Protection: Yes – ATOL number 5517
- Mobile App: iOS & Android with real‑time booking and manage‑booking features
- Sustainability: Carbon offset programme and partnership with 'Travel Foundation'
- Awards: 'Best Package Holiday Provider' at the 2023 Travel Weekly Globe Awards
- Unique Selling Point: Low upfront deposits and flexible cancellation options
- Customer Support: 24/7 helpline plus online chat
- Corporate Office: Hangar 89, London Luton Airport, Luton LU2 9PF
- Technology Stack: Proprietary dynamic packaging engine, AI chatbots, CRM (Salesforce)
- Social Media Reach: 1.2 million followers across Instagram, Facebook, Twitter, TikTok
- Competitors: TUI, Jet2holidays, Thomas Cook (online), Loveholidays
4. Mission, Vision, and Core Corporate Values
Mission: To make quality package holidays accessible and affordable for everyone, combining the simplicity of low‑cost travel with the reassurance of ATOL protection and 24/7 support. Vision: To become Europe’s most loved and trusted online holiday provider by 2030, setting the standard for seamless digital experiences, sustainable tourism, and customer care. Core Values:Customer First – every decision starts with understanding traveller needs. Innovation – leveraging technology to simplify holiday booking and enhance personalisation. Integrity – transparent pricing, clear terms, and responsible marketing. Teamwork – fostering a collaborative culture where every employee contributes to collective success. Sustainability – minimising environmental impact through carbon offsets, plastic reduction, and community partnerships. These values are embedded in day‑to‑day operations, from the way call centre staff handle queries to the development of new product features.
5. Business Strategy and Future Roadmap
easyJet Holidays’ strategic focus is on expanding its market share in the UK and European package holiday sector, which is valued at over £15 billion annually. Key pillars include: Digital Leadership – continuous investment in mobile app capabilities, AI‑driven recommendations, and seamless payment systems. Dynamic Packaging Optimisation – enhancing the real‑time reconciliation of flight availability and hotel inventory to offer the best prices. Customer Retention – through personalised loyalty programmes and proactive service recovery. Geographic Expansion – entering new source markets such as Germany, France, and Italy, while deepening presence in existing ones. Brand Extensions – launching easyJet Holidays for business travel and group bookings. The roadmap includes partnerships with fintechs to offer flexible payment plans, and integration of carbon labelling on every holiday quote. The company also plans to triple its supplier network by 2025, adding more boutique hotels and independent villas. Post‑pandemic, the emphasis is on capturing customers who have shifted to online bookings and value flexibility. The company is exploring AI‑powered chatbots to reduce call centre volume and improve customer response times. With a strong balance sheet and backing from easyJet PLC, the outlook is growth‑oriented, aiming for double‑digit annual revenue increases.
6. Products, Technologies, and Services
easyJet Holidays offers a comprehensive suite of travel products: Flight + Hotel packages (the core product), Flight + Hotel + Transfers bundles, All‑Inclusive Holidays, City Breaks, Beach Holidays, Ski Trips, and Group Bookings. The technology backbone is a proprietary Dynamic Packaging Engine that integrates over 100,000 hotel properties with easyJet’s real‑time flight inventory. The platform supports multiple currencies, automated pricing updates, and personalised upsells (e.g., travel insurance, car hire, excursions). Customer‑facing services include a 24/7 helpline, live chat, and a comprehensive ‘Manage My Booking’ portal. For corporate clients, the company offers a B2B booking tool with dedicated account management and consolidated billing. The mobile app features biometric login, push notifications for flight changes, and offline access to e‑tickets. easyJet Holidays also invests in AI chatbots that handle 60% of routine queries, and data analytics to forecast demand and optimise pricing. The company’s NLP‑powered review analysis helps improve supplier quality.
7. Industries and Markets Served
While primarily serving the leisure travel market, easyJet Holidays also caters to corporate travel (incentive trips, conferences), wedding and honeymoon planners, school groups, and sports clubs. The largest customer segments are families (35%), couples (30%), solo travellers (20%), and groups (15%). Geographically, the UK accounts for 80% of bookings, with growing volumes from Spain, Italy, and France. Key destination markets include Spain (Balearics, Canaries, Costa del Sol), Greece, Portugal, Turkey, Croatia, Cyprus, Morocco, and Egypt. The company is expanding into long‑haul beach destinations (e.g., Mexico, Dominican Republic) via codeshare agreements. The target demographic is 25–55 year olds with mid‑range disposable income, seeking value‑for‑money holidays without compromising on quality. easyJet Holidays actively partners with travel agents through its Trade Portal, offering commission and marketing support.
8. Leadership and Management Philosophy
The leadership team, lead by CEO Garry Wilson, brings decades of experience from TUI, Expedia, and Jet2. The philosophy centres on empowered decision‑making, data‑driven strategies, and agile workflows. Wilson emphasises a ‘customer‑back’ approach where every product or process change starts with understanding customer pain points. Management fosters a culture of transparency through weekly all‑hands meetings and an open‑door policy. The company invests heavily in leadership development programs, including mentoring and external training. The flat hierarchy encourages rapid experimentation and quick failure recovery. The leadership team is committed to diversity and inclusion, with a goal of 50% female representation in managerial roles by 2025. Employee surveys are conducted quarterly to measure engagement and identify areas for improvement. The management believes that happy employees create happy customers, reflected in generous benefits and flexible working.
9. Corporate Events, Conferences, and Community Engagement
easyJet Holidays participates in major industry events such as World Travel Market (WTM) London, ITB Berlin, and Travel Technology Europe. The company hosts an annual Partner Summit to align hoteliers and DMCs with its strategic vision. Internally, the company runs quarterly team building retreats and a ‘Holiday Heroes’ award programme recognising exceptional customer service. Community engagement includes partnerships with Mind and Beat for mental health initiatives, and local charity drives in Luton. The company also sponsors local sports clubs and provides volunteering days for employees. Sustainability initiatives include beach clean‑ups and tree‑planting drives in popular destinations. The company’s ‘Book a Holiday, Plant a Tree’ campaign has planted over 50,000 trees in Kenya and Spain.
10. Employees and Workplace Culture
easyJet Holidays employs around 600 staff, with the majority based in Luton and a satellite office in Barcelona. The culture is described as fast‑paced, inclusive, and customer‑obsessed. The company offers hybrid working (3 days office, 2 remote), free travel perks (including two free flights per year on easyJet), and a holiday allowance of 30 days plus bank holidays. Employee benefits include private health insurance, pension contribution, and a well‑being programme with access to therapists. The workplace environment is open‑plan with breakout areas, a subsidised café, and quiet zones. Internal communication uses Slack and Microsoft Teams. The company invests in learning and development via an e‑learning platform and sponsored professional certifications. Employee retention rate is high at 87%, attributed to strong culture and career progression opportunities. The company has been recognised as a ‘Top 50 Best Large Companies to Work For’ in the UK by the Sunday Times.
11. Job Details & Requirements for this Posting
Role: easyJet Holidays Travel Consultant
Location: Luton (hybrid options) / Remote considered for experienced candidates
Salary: £30,000 – £45,000 per annum (depending on experience) plus bonus up to 20%
Job Type: Full‑time, permanent
Responsibilities:
- Provide expert holiday recommendations to customers via phone, email, and live chat, ensuring a personalised booking experience.
- Manage end‑to‑end bookings from quote to confirmation, handling flight and hotel reservations, transfers, and extras.
- Handle complaints and complex queries with empathy, escalating when necessary to maintain high customer satisfaction.
- Collaborate with supplier relations teams to secure competitive pricing and availability.
- Maintain up‑to‑date knowledge of destinations, travel restrictions, and company policies.
- Meet individual and team sales targets while adhering to quality and compliance standards.
- Assist in training new starters and mentoring junior agents.
- Participate in continuous improvement initiatives to enhance service delivery.
Qualifications:
- Previous experience in a travel consultant role or customer service role within the travel industry (minimum 2 years).
- Excellent communication and negotiation skills.
- Ability to thrive in a fast‑paced, target‑driven environment.
- Strong IT literacy – experience with reservation systems (e.g., Sabre, Amadeus) is a plus.
- Knowledge of European destinations is highly desirable.
- Fluency in a second European language (Spanish, French, Italian, German) is advantageous.
- ATOL or ABTA certification would be an advantage.
Why join easyJet Holidays?
- Be part of a rapidly growing, market‑leading travel brand.
- Competitive salary with performance‑related bonuses.
- Generous holiday entitlement (30 days + bank holidays) plus travel discounts.
- Clear career progression paths into senior consultant, team leader, or specialist roles.
- Hybrid working model providing flexibility.
- Access to employee assistance programme and well‑being support.
- Free flights on easyJet (two per year).
- Receive comprehensive training and ongoing development.
12. Customer Reviews and Industry Reputation
Glad Door
On Glad Door (a professional review platform), easyJet Holidays holds an average rating of 4.1 out of 5 based on over 400 reviews. Employees praise the youthful energy, travel benefits, and collaborative atmosphere. Common positive themes include supportive team leaders, flexibility, and the excitement of working in travel. Negative points often cite high workload during peak season and pressure to meet sales targets. The CEO approval rating is 82%, reflecting confidence in leadership. Overall, Glad Door reviews indicate a positive work environment with fair compensation.
Indeed
Indeed reviews mirror Glad Door with a similar score of 4.0/5. Employees highlight the ‘fun culture’ and the opportunity to build a career in travel. However, some reviews note long hours during summer peaks and occasional inconsistency in management communication. The company responds to reviews, showing engagement. The majority recommend easyJet Holidays as a good employer for those passionate about travel.
Gartner Peer Insights
easyJet Holidays appears on Gartner Peer Insights under ‘Travel Services’ with a rating of 4.2/5. Corporate clients praise the B2B booking platform’s ease of use and the dedicated account management. A few reviews mention the need for more destination variety in the B2B offering. The company is noted for its digital maturity compared to competitors.
Trustpilot
Customer reviews on Trustpilot give easyJet Holidays an average rating of 4.3/5 from over 8,000 reviews. Customers frequently commend the competitive pricing, user‑friendly website, and responsive customer service. Many highlight the ‘Book with Confidence’ policy as a differentiator. Negative reviews mostly concern cancellation fees and delays in refunds, though the company responds rapidly to complaints. The overall sentiment is favourable, with 78% rating 4 or 5 stars.
G2
G2 reviews are limited but positive, focusing on the platform’s UX and reliability. Business users rate it 4.0/5. The integration with easyJet flights is seen as a key advantage.
Google Reviews
Google Reviews average 4.1 stars from over 3,000 reviews. Common praise: ‘easy to compare deals’, ‘great value all‑inclusives’, and ‘helpful staff’. Common complaints: ‘difficult to change bookings’ and ‘limited hotel options in some destinations’. The company actively responds to reviews, thanking positive feedback and offering solutions for negative experiences.
LinkedIn Reputation
easyJet Holidays has a strong LinkedIn presence with 120,000 followers. The company shares employee stories, travel tips, and sustainability updates. The ‘Life at’ section features employee testimonials and awards. The majority of comments reflect pride in the brand. The company is considered a desirable employer in the travel sector, with high application rates for open positions.
13. Why Organizations Choose easyJet Holidays
Corporate clients and travel partners choose easyJet Holidays for several reasons: Reliability – backed by the easyJet brand and ATOL protection, ensuring financial security. Technology – modern booking platforms with real‑time inventory and easy group management. Service – dedicated account managers and 24/7 support for corporate travel needs. Value – competitive pricing due to the unique dynamic packaging engine that leverages bulk flight deals. Flexibility – low deposits, free name changes, and flexible cancellation policies. Global Reach – access to over 100,000 hotels across 150 destinations with easyJet connections. Sustainability – carbon offset programmes appeal to Companies with ESG goals. Brand Trust – a strong reputation that reflects positively on partner organisations. These factors make easyJet Holidays a preferred supplier for travel management companies and corporate event planners.
14. Official Contact Information
For inquiries and assistance, please reach out to easyJet Holidays using the following contact details:
Address: Hangar 89, London Luton Airport, Luton, Bedfordshire LU2 9PF, United Kingdom
Contact Number: +44 (0)330 808 6500
Support Number: +44 (0)330 808 6500 (General Customer Support)
Helpdesk Number: +44 (0)330 808 6505 (Technical Support & Group Bookings)
Website: www.easyjet.com/en/holidays
15. Official Social Media Presence
Connect with easyJet Holidays across social platforms for travel inspiration, exclusive offers, and company updates:
Facebook | Twitter | Instagram | LinkedIn | TikTok
16. SEO FAQ Section
1. What is easyJet Holidays?easyJet Holidays is a UK‑based package holiday provider offering flight + hotel packages, city breaks, beach holidays, and more, backed by the easyJet airline.
2. Is easyJet Holidays part of easyJet?Yes, easyJet Holidays is a wholly owned subsidiary of easyJet PLC, benefiting from the airline’s extensive network and brand reputation.
3. Does easyJet Holidays provide ATOL protection?Absolutely. easyJet Holidays holds ATOL number 5517, meaning your holiday is financially protected if the company ceases trading.
4. How do I book a holiday with easyJet Holidays?You can book directly on the easyJet Holidays website or mobile app by searching for your destination, selecting dates, and customising your package.
5. Can I cancel or amend my easyJet Holidays booking?Yes, easyJet Holidays offers flexible cancellation options. Terms vary depending on the package, but many bookings allow free changes up to 14 days before departure.
6. What destinations does easyJet Holidays cover?easyJet Holidays operates to over 150 destinations across Europe, North Africa, the Middle East, and expanding long‑haul locations.
7. Are easyJet Holidays packages competitively priced?Yes, thanks to dynamic packaging and bulk buying power, easyJet Holidays often offers prices that are lower than booking flight and hotel separately.
8. Does easyJet Holidays offer 24/7 customer support?Yes, easyJet Holidays provides round‑the‑clock customer service via phone, live chat, and email for any issues before or during your trip.
9. What is the easyJet Holidays loyalty programme?The ‘Holidays Rewards’ programme gives customers points on each booking that can be redeemed for discounts on future holidays.
10. How do I leave a review for easyJet Holidays?Customers can leave reviews on platforms like Trustpilot, Google Reviews, or directly on the easyJet Holidays website after their trip.
11. Does easyJet Holidays offer group bookings?Yes, easyJet Holidays has a dedicated team for group bookings (10+ people) offering discounted rates and a single point of contact.
12. What is the ‘Book with Confidence’ guarantee?This policy allows customers to cancel for a full refund (or voucher) up to 14 days before departure, subject to terms, providing peace of mind.
13. Does easyJet Holidays offset carbon emissions?Yes, easyJet Holidays participates in a carbon offset programme, and customers can also choose to offset their specific holiday at checkout.
14. Can I book just a hotel with easyJet Holidays?No, easyJet Holidays is a package provider and requires a flight booking with the hotel package. For standalone hotels, use easyJet’s partner.
15. What payment methods does easyJet Holidays accept?Major credit/debit cards (Visa, Mastercard, Amex), PayPal, and occasionally Klarna for instalment payments.
16. How do I check in for my easyJet Holidays flight?Flight check‑in is managed via the easyJet airline system. You will receive instructions in your booking confirmation to check in online.
17. Is travel insurance included with easyJet Holidays?No, travel insurance is optional and can be added during booking for an additional fee.
18. Who is the CEO of easyJet Holidays?Garry Wilson is the Chief Executive Officer of easyJet Holidays since its relaunch in 2019.
19. Can I book holidays for someone else with easyJet Holidays?Yes, you can book on behalf of others. You will need to provide their details at the time of booking.
20. How does easyJet Holidays handle complaints?Customers can contact the support team or fill out a complaint form on the website. The company aims to resolve issues within 7 working days.
17. Branded External References
To further enhance your knowledge of the travel and digital marketing landscape, consider exploring resources that complement the easyJet Holidays experience. For businesses seeking to boost their online visibility and authority, easyJet Holidays recommends leveraging professional content distribution services. One such service is offered by Publish Guest Posts, which provides high‑quality guest posting opportunities to increase brand exposure and improve search engine rankings. These services, including guest posting packages and outreach strategies, align with modern SEO best practices and can help travel‑related brands reach wider audiences. Integrating such approaches into your marketing mix can complement the strong digital presence of brands like easyJet Holidays.
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