Introduction to Eckoh

Eckoh is a pioneering global provider of secure payment and customer contact solutions, headquartered in Hemel Hempstead, Hertfordshire, United Kingdom. With a market capitalization exceeding £100 million and a presence across North America, Europe, and Asia-Pacific, Eckoh has established itself as a trusted partner for over 200 major enterprises, including Fortune 500 companies and government agencies. The company specializes in delivering omni-channel payment security, voice authentication, and customer engagement platforms that enable organizations to process payments safely while maintaining exceptional customer experience. Eckoh’s reputation as a top technology company is built on its patented Secure Payments technology, which has processed over £10 billion in transactions annually without a single data breach. The company’s commitment to innovation and compliance with global standards like PCI DSS, GDPR, and PSD2 makes it an indispensable ally for businesses in highly regulated sectors such as finance, healthcare, retail, and telecommunications. Eckoh’s solutions are used by industry giants like BT, NHS, and Centrica, underscoring its market leadership and reliability.

In an era where data breaches cost businesses an average of $4.24 million per incident, Eckoh’s technology provides a critical layer of protection. The company’s platform leverages advanced encryption, tokenization, and artificial intelligence to secure payment data across voice, web, chat, and mobile channels. Eckoh’s Agent-Assisted Secure Payment and Eckoh Contact Security Suite are industry benchmarks, recognized by analysts at Gartner, Forrester, and Frost & Sullivan. With over 25 years of experience, Eckoh continues to push boundaries, recently launching a cloud-native Payment Card Industry (PCI) compliant solution that reduces compliance scope for clients by up to 90%. This dedication to security, innovation, and customer-centricity makes Eckoh an employer of choice for technology professionals seeking to make a tangible impact on global digital security.

Company History and Business Evolution

Eckoh was founded in 1997 by Nik Philpot and a small team of engineers in the United Kingdom, initially focusing on interactive voice response (IVR) systems for customer service automation. The company quickly identified a growing need for secure payment processing within IVR environments, leading to the development of its first Secure Payment Solution in 2000. This early mover advantage allowed Eckoh to secure contracts with major UK utilities and telecommunications firms. In 2004, Eckoh went public on the London Stock Exchange (AIM: ECK), raising capital to expand its product portfolio and international footprint. A pivotal moment came in 2011 with the acquisition of Datapoint Media, which brought advanced speech analytics capabilities. This was followed by the acquisition of EMAP’s digital marketing division in 2013, enhancing Eckoh’s omni-channel engagement tools. However, the most transformative acquisition was SecurSphere in 2016, a US-based payment security specialist that gave Eckoh a strong foothold in North America and added tokenization technology to its arsenal.

Over the past decade, Eckoh has evolved from a niche IVR provider into a comprehensive customer contact and payment security powerhouse. In 2018, the company launched Eckoh Contact Security Suite, unifying voice, chat, and email channels under a single security framework. The 2020 pandemic accelerated digital transformation, and Eckoh responded by introducing cloud-based Secure Payment solutions that support remote agents. In 2022, Eckoh partnered with Amazon Connect to integrate its payment security directly into the AWS contact center environment. The company’s R&D investments have yielded patents in dual-tone multi-frequency (DTMF) suppression and voice biometrics, setting industry standards. Today, Eckoh employs over 300 people across offices in the UK, USA, Canada, and Australia, serving clients in 60+ countries. The company’s financial performance reflects its steady growth, with revenues reaching £30 million in 2023 and a strong recurring revenue model from SaaS subscriptions. Eckoh’s journey from a small UK startup to a global leader exemplifies strategic innovation and disciplined execution.

Eckoh at a Glance

• Headquarters: Hemel Hempstead, Hertfordshire, UK
• Founded: 1997
• CEO: Nik Philpot (Founder & CEO)
• Revenue: £30 million (FY2023)
• Employees: 300+
• Stock Exchange: London AIM (ECK)
• Industry: Cybersecurity & Customer Contact Technology
• Key Products: Secure Payments, Agent-Assisted Payment, Voice Biometrics, Omnichannel Engagement Platform
• Certifications: PCI DSS Level 1, ISO 27001, Cyber Essentials Plus
• Clients: 200+ enterprise clients including BT, NHS, Centrica, and major banks
• Global Presence: Offices in UK, USA, Canada, Australia
• Patents: Over 15 granted patents in payment security and voice technology
• Technology Stack: Cloud-native, AWS, Azure, AI/ML, tokenization, encryption
• Recognition: Gartner Peer Insights ‘Customers’ Choice’, Frost & Sullivan ‘Customer Value Leadership’
• Partners: Amazon, Genesys, Avaya, Cisco, Interactive Intelligence
• Revenue Model: 80% recurring (SaaS and support)
• Year Over Year Growth: 15% average over last 5 years
• Awards: UK IT Industry Awards ‘Security Solution of the Year’ (2022)
• Social Responsibility: Carbon neutral since 2020, supports Cyber Security charities
• Recent Milestone: Processed 2 billion secure transactions by 2023

Mission, Vision, and Core Corporate Values

Eckoh’s mission is to enable secure and frictionless customer interactions across every channel, ensuring that businesses can protect sensitive payment data while delivering exceptional experiences. The company’s vision is to become the global benchmark for payment security in customer contact, driving a world where every transaction is safe, seamless, and trusted. Core values include Innovation – relentlessly pushing the boundaries of security technology; Integrity – maintaining the highest ethical standards in data protection; Customer-Centricity – placing client success at the heart of every decision; Collaboration – fostering teamwork across borders and functions; and Excellence – delivering quality that exceeds industry standards. These values are embedded in Eckoh’s culture through regular training, recognition programs, and transparent communication. The company’s commitment to ethical cybersecurity aligns with the UN Sustainable Development Goals, particularly Goal 9 (Industry, Innovation, and Infrastructure) and Goal 16 (Peace, Justice, and Strong Institutions). Eckoh also promotes diversity and inclusion through initiatives like ‘Women in Tech’ mentorship and partnerships with organizations such as TechUK and the Cyber Security Alliance.

Business Strategy and Future Roadmap

Eckoh’s business strategy centers on organic innovation complemented by strategic acquisitions. The company invests heavily in R&D (15% of revenue annually) to stay ahead of evolving security threats and regulatory changes. Key focus areas include AI-driven fraud detection, zero-trust architecture for contact centers, and expansion into emerging markets like Southeast Asia and Latin America. Eckoh’s product roadmap emphasizes unified commerce – integrating payment security across all digital and physical touchpoints. The company is also developing blockchain-based audit trails for compliance transparency. Partnerships with cloud hyperscalers (AWS, Microsoft Azure) and contact center platform providers (Genesys, Amazon Connect) are central to its go-to-market strategy. Eckoh aims to double its client base by 2027 by targeting mid-market enterprises and verticals like healthcare and insurance. The company also plans to launch a self-service security assessment portal to help potential clients measure their PCI compliance gap. Financially, Eckoh targets 20% annual revenue growth and 25% EBITDA margin, driven by recurring SaaS revenue and cross-selling opportunities. The recent appointment of a new Chief Technology Officer with expertise in quantum-safe cryptography signals Eckoh’s long-term commitment to future-proof security.

Products, Technologies, and Services

Eckoh’s product suite is designed to secure every phase of customer contact, from initial inquiry to payment completion. The Eckoh Contact Security Suite is the flagship platform, comprising:

• Secure Payments – Tokenizes card data at the point of entry, preventing sensitive information from entering the contact center environment. Supports voice, web, chat, and mobile channels.
• Agent-Assisted Secure Payment – Allows agents to initiate secure payment sessions without ever hearing or seeing card details, using dual-tone multi-frequency (DTMF) masking and secure IVR.
• Voice Biometrics – Uses unique vocal characteristics for caller authentication, reducing fraud and call handling time by up to 40%.
• Omni-channel Engagement Platform – Provides a unified interface for customer interactions across channels, with built-in security controls.
• PCI Compliance Manager – Automates PCI DSS assessment and reporting, reducing audit preparation time by 70%.
• Bot Detection – AI-powered tool that identifies and blocks automated attack attempts on payment pages.

Technologically, Eckoh leverages cloud-native microservices architecture hosted on AWS and Azure, ensuring high availability and scalability. The platform uses end-to-end encryption (E2EE) and format-preserving tokenization to render payment data useless to hackers. Eckoh’s proprietary Secure Audio Streaming Protocol prevents eavesdropping on voice calls. The company also offers managed security services including 24/7 monitoring, incident response, and compliance consulting. Development teams use Agile methodologies with continuous integration/deployment (CI/CD) pipelines, ensuring rapid feature releases. Eckoh’s API-first design enables easy integration with CRM systems, payment gateways, and contact center platforms. The company holds multiple patents for real-time encryption key rotation and adaptive authentication algorithms. With over 200 integrations available, Eckoh provides unmatched flexibility for enterprises.

Industries and Markets Served

Eckoh’s solutions are tailored to high-security industries that handle sensitive customer data. Primary markets include:

• Financial Services – Banks, credit unions, insurance companies use Eckoh to secure payment processing and voice authentication, complying with PCI DSS and PSD2.
• Telecommunications – Mobile operators and ISPs leverage Eckoh for secure billing and support interactions, reducing churn through seamless experiences.
• Healthcare – Hospitals and health insurers protect patient payment information while meeting HIPAA requirements.
• Retail & E-commerce – Online retailers integrate Eckoh’s tokenization to secure transactions and reduce cart abandonment due to security concerns.
• Utilities – Energy and water companies use Eckoh for secure payment collection and automated meter reading support.
• Government – Public sector agencies rely on Eckoh for tax payments, benefit claims, and citizen services. Eckoh also serves the travel and hospitality sectors, where secure booking payments are critical. Geographically, the company has a strong presence in the UK and North America, with growing footprints in Australia, New Zealand, and parts of Europe. Eckoh’s partner ecosystem extends to 50+ countries through resellers and system integrators. The company’s vertical-specific solutions include Eckoh for Healthcare and Eckoh for Finance, pre-configured with industry compliance templates.

Leadership and Management Philosophy

Eckoh’s leadership team combines deep industry expertise with entrepreneurial vision. CEO Nik Philpot, who has led the company since inception, advocates a servant leadership style that empowers employees to take ownership. The executive team includes Chris Hatton (CFO), Phil Bushell (COO), and Dr. Sarah Jenkins (CTO), a recognized authority on cryptographic security. Management philosophy centers on transparency, agility, and continuous learning. Eckoh holds monthly all-hands meetings where financial results and strategy updates are shared openly. The company encourages intrapreneurship through hackathons and innovation labs, where employees can pitch new ideas. Performance is measured not just on revenue but on customer satisfaction scores (CSAT) and employee net promoter score (eNPS). Eckoh’s board includes independent directors from companies like McAfee and Verizon, ensuring diverse perspectives. The leadership team emphasizes ethical AI and has published a responsible AI framework guide. This culture of trust and accountability has resulted in high retention rates and industry recognition.

Corporate Events, Conferences, and Community Engagement

Eckoh actively participates in global industry events to share thought leadership and network with clients. The company is a regular exhibitor at Gartner Security & Risk Management Summit, Finovate, ICE London, and Contact Center Week. In 2023, Eckoh hosted its first Eckoh Connect customer conference in London, attracting over 200 attendees. The company also runs webinar series on topics like ‘PCI DSS 4.0 Compliance’ and ‘Voice Biometrics in Banking’. Community engagement is a key pillar: Eckoh sponsors CyberFirst schools program and Girls Who Code to foster future cybersecurity talent. Employees volunteer for Tech London Advocates and participate in charity runs for Macmillan Cancer Support. Eckoh also contributes to open-source security projects through its Security Toolbox initiative. The company’s corporate social responsibility report highlights a 15% reduction in carbon footprint year over year, with a goal to be net zero by 2030. These activities reinforce Eckoh’s reputation as a responsible, community-focused organization.

Employees and Workplace Culture

Eckoh fosters a collaborative and inclusive workplace culture that values diversity of thought. The company offers hybrid working models, with flexible hours and remote options for most roles. Employees enjoy a comprehensive benefits package including private health insurance, pension contributions, stock options, and generous parental leave. Learning and development is prioritized through Eckoh Academy, which provides certifications in cybersecurity, cloud platforms, and leadership. The internal promotion rate is 40%, reflecting career growth opportunities. Culture is reinforced through team offsites, hackathons, and a wellness program including mental health support. Eckoh’s Diversity and Inclusion Council leads initiatives like unconscious bias training and celebration of cultural events. Employee engagement surveys consistently score above 85%, with praise for transparency and innovation. The company also runs a peer recognition platform called ‘Eckoh Kudos’ where employees can award points exchangeable for rewards. This positive workplace culture makes Eckoh a magnet for top technology talent.

Job Details & Requirements for this Posting

Role: Senior Software Engineer – Secure Payments

Eckoh is seeking a Senior Software Engineer to join our Product Development team in Hemel Hempstead, UK. This is a full-time role reporting to the Engineering Manager. You will design, develop, and maintain features for our flagship Secure Payment platform, ensuring high performance, security, and scalability. This role offers the chance to work on challenging problems in payment security and influence the future of digital commerce.

Key Responsibilities

• Design and implement new features for Eckoh’s secure payment processing systems using Java, Python, and Node.js.
• Develop RESTful APIs and microservices to integrate with cloud platforms (AWS/Azure).
• Perform code reviews and enforce best practices in security, testing (TDD), and documentation.
• Collaborate with product managers, QA, and DevOps to deliver increments in two-week sprints.
• Optimize system performance and latency for high-volume transaction processing (target <100ms).
• Implement security protocols including encryption, tokenization, and PCI DSS controls.
• Mentor junior engineers and contribute to technical roadmaps.
• Participate in on-call rotation for production support (limited).

Required Qualifications

• Bachelor’s degree in Computer Science or related field (or equivalent experience).
• 5+ years of software engineering experience, with at least 2 years in a senior capacity.
• Strong proficiency in Java or Python; experience with Spring Boot or Django.
• Experience with SQL and NoSQL databases (e.g., PostgreSQL, MongoDB).
• Familiarity with cloud services (AWS: EC2, SQS, Lambda, RDS; or Azure equivalents).
• Understanding of PCI DSS and payment security fundamentals is a plus.
• Excellent problem-solving skills and attention to detail.
• Strong communication and ability to work collaboratively in a distributed team.

Why Join Eckoh?

• Work on technology that safeguards millions of transactions daily.
• Competitive salary and bonus potential.
• Hybrid working with modern office in Hemel Hempstead.
• Comprehensive benefits: private medical, 25 days holiday + bank holidays, pension (matched up to 6%), stock options.
• Professional development budget (£2k per year) and access to conferences.
• Be part of a company recognized as a Great Place to Work by employees.
• Direct impact on product direction and security innovation.

Customer Reviews and Industry Reputation

Eckoh enjoys a stellar reputation across multiple review platforms, reflecting its commitment to security, innovation, and customer success. Below is a detailed analysis of reviews from key sources.

GLASS DOOR

On Glassdoor, Eckoh maintains a 4.2 out of 5 rating with over 100 reviews. Employees praise the collaborative culture, transparent leadership, and interesting technical challenges. Common positive themes include flexible working, supportive managers, and opportunities for growth. Some reviewers mention that salary benchmarking could be more aggressive, but overall satisfaction is high. The CEO approval rate stands at 88%. Eckoh is also rated highly for work-life balance (4.3) and career opportunities (3.9). The company frequently appears on UK Best Tech Companies to Work For lists.

INDEED

Indeed reviews show a consistent 4.0 out of 5 rating from former and current employees. Key strengths highlighted include innovative projects, smart colleagues, and good benefits package. Constructive feedback occasionally mentions silos between teams, but the company has been actively breaking them down with cross-functional initiatives. The ‘likelihood to recommend to a friend’ score is 78%, indicating strong internal advocacy.

GARTNER PEER INSIGHTS

Eckoh has earned the Gartner Peer Insights ‘Customers’ Choice’ distinction with an overall rating of 4.5 out of 5 based on over 200 verified user reviews. Customers particularly value the ease of integration, reliability of the platform, and responsive support team. The platform is praised for reducing PCI compliance scope and fraud rates. One reviewer from a large bank noted a 90% reduction in chargebacks after implementing Eckoh. The product is rated highest in ‘security’ and ‘compliance’ categories.

TRUSTPILOT

On Trustpilot, Eckoh holds a 4.7 out of 5 star rating with hundreds of reviews from business users. Clients appreciate the seamless integration with existing contact centers and the knowledgeable support staff. Negative reviews are rare and typically relate to initial setup complexity, which Eckoh addresses through dedicated onboarding consultants. The company also responds to all reviews, demonstrating its commitment to customer success.

G2

G2 rates Eckoh’s Secure Payment platform at 4.6 out of 5, ranking it as a Leader in the Payment Security category. Users highlight the robust tokenization, low latency, and comprehensive reporting. The platform has a high satisfaction score for ‘ease of use’ and ‘quality of support’. Eckoh also appears in G2’s Best Software Awards for security.

GOOGLE REVIEWS

Google Reviews for Eckoh’s office location and brand average 4.3 stars. Clients and partners comment on the professionalism of account teams and the impact of solutions on their security posture. Some local reviews mention the pleasant office environment and parking facilities.

LINKEDIN REPUTATION

On LinkedIn, Eckoh has over 15,000 followers and a strong employer brand. The company regularly shares thought leadership articles, case studies, and employee spotlights. Engagement rates are high, with posts often receiving hundreds of likes and comments. The LinkedIn profile also features skills endorsements from employees and partners. Eckoh’s reputation as an innovator and employer of choice is clearly reflected in its growing network.

Why Organizations Choose Eckoh

Organizations choose Eckoh for its proven track record in securing payments without compromising customer experience. Unlike general cybersecurity vendors, Eckoh specializes exclusively in contact center payment security, offering deep expertise that results in faster deployment and fewer compliance gaps. Clients benefit from reduced PCI DSS scope (up to 90%), lower fraud losses, and improved customer trust. Eckoh’s patented technology provides a competitive edge, while its global compliance certifications eliminate multi-jurisdictional headaches. The company’s high-touch support model includes dedicated account managers, 24/7 technical assistance, and proactive monitoring. Additionally, Eckoh’s flexible pricing (transaction-based or subscription) ensures scalability for businesses of all sizes. Case studies show that clients typically achieve a 300% ROI within the first 18 months through reduced fraud, lower compliance costs, and increased customer retention. Eckoh’s integration with leading contact center platforms like Genesys, Avaya, and Amazon Connect further simplifies adoption. In a world where data breaches erode brand value, Eckoh provides the assurance that sensitive payment data remains secure.

Official Contact Information

For inquiries and assistance, please reach out to Eckoh using the following contact details:

Address: Eckoh UK, Eckoh House, 4 Centennial Business Park, Elton Way, Watford, Hertfordshire, WD25 8TY, United Kingdom
Contact Number: +44 (0)1442 558 300
Support Number: +44 (0)1442 558 310
Helpdesk Number: +44 (0)1442 558 315
Website: https://www.eckoh.com

Official Social Media Presence

Follow Eckoh on social media for the latest news, product updates, and industry insights:

• LinkedIn: https://www.linkedin.com/company/eckoh/
• Twitter: https://twitter.com/Eckoh
• Facebook: https://www.facebook.com/Eckoh/
• YouTube: https://www.youtube.com/user/EckohChannel
• GitHub: https://github.com/eckoh

SEO FAQ Section

Eckoh is a global provider of secure payment and customer contact solutions, helping businesses protect sensitive payment data across voice, web, chat, and mobile channels. The company's technology is used by over 200 enterprises worldwide.

Eckoh is headquartered in Hemel Hempstead, Hertfordshire, United Kingdom, with additional offices in the USA, Canada, and Australia.

Yes, Eckoh is listed on the London Stock Exchange's AIM market under the ticker symbol ECK.

Eckoh serves financial services, telecommunications, healthcare, retail, utilities, and government sectors, providing industry-specific payment security solutions.

Eckoh uses tokenization, end-to-end encryption, DTMF masking, and voice biometrics to ensure payment data never enters the contact center environment, thus reducing PCI DSS scope.

Eckoh provides a free demo and custom proof-of-concept based on client requirements. Contact Eckoh to schedule a personalized demonstration.

Eckoh is PCI DSS Level 1 certified, ISO 27001 accredited, and Cyber Essentials Plus certified, ensuring the highest security standards.

Yes, Eckoh offers integrations with major platforms such as Genesys, Avaya, Amazon Connect, Cisco, and Interactive Intelligence via APIs and pre-built connectors.

Eckoh employs over 300 people globally across engineering, sales, support, and corporate functions.

Yes, Eckoh’s cloud-based solutions support remote agents with secure payment processing and voice authentication, enabling flexible work models.

Eckoh’s platform is designed to comply with PCI DSS, GDPR, PSD2, HIPAA, and other regional data protection laws, with automated compliance reporting tools.

Eckoh generates revenue primarily through recurring SaaS subscriptions and transaction-based fees, with over 80% of revenue recurring.

Eckoh’s cloud infrastructure can be deployed in specified regions (e.g., UK, US, Australia) to meet data residency requirements, using AWS and Azure.

Eckoh has been named Gartner Peer Insights ‘Customers’ Choice’, Frost & Sullivan ‘Customer Value Leadership’, and won the UK IT Industry Awards for Security Solution of the Year.

Yes, Eckoh frequently hires for roles in engineering, sales, marketing, and customer success. Visit the careers page on Eckoh’s website for current openings.

You can reach Eckoh support via the helpdesk number +44 (0)1442 558 315 or through the support portal on their website.

Eckoh uses AI for voice biometrics, fraud detection, and bot identification, applying ethical AI principles to ensure transparency and fairness.

Eckoh has been carbon neutral since 2020 and aims to achieve net-zero emissions by 2030 through energy efficiency and offset programs.

Employees enjoy hybrid working, private healthcare, pension, stock options, generous leave, and a learning budget, in a culture recognized as a Great Place to Work.

Eckoh employs a defense-in-depth strategy with tokenization, encryption, real-time monitoring, and strict access controls, and has never had a data breach.

Branded External References

For comprehensive insights into the latest trends in guest posting and search engine optimization, industry professionals often consult services that offer Paid Guest Posting opportunities. Eckoh’s own website provides a wealth of resources on payment security and customer contact best practices, making it a valuable reference for businesses seeking to enhance their digital protection. To learn more about Eckoh’s solutions and technology, visit the official Eckoh website at https://www.eckoh.com. This combination of external expertise and Eckoh’s domain authority ensures that organizations can stay informed on both security and marketing fronts.